Have you ever missed an important call? It's frustrating, right? Missed calls harm your brand's trust and loyalty. Customers will stop doing business with a ...
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Celebrating Our Agents This Customer Service Week In an industry where we’ve become accustomed to customer inquiries being answered conveniently and efficiently, and where customer ...
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Appreciation in Outsourcing If you’re a customer service representative, whether you’re in financial, healthcare, insurance, retail, transportation, communications, education, non-profits, government agencies, and other industries, ...
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Exploring Common Doubts in Outsourcing Process Top companies are turning to outsourcing for customer support, especially with the difficulties of hiring locally. Like a lot ...
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Many businesses are becoming more reliant on software and customer relationship management platforms to cater to customers, often depending upon automation and the like. ...
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