Pac Biz is a inbound call company, based in Phoenix, AZ, USA, with agents in Dumaguete, Philippines.

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How to Improve Customer Experience Without Relying on Software

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Many businesses are becoming more reliant on software and customer relationship management platforms to cater to customers, often depending upon automation and the like. When it comes to complete customer experience, what’s missing?

The human connection

Although automation has its benefits, there are still limitations when it comes to how they are programmed and there are still queries that need human support, especially those that require critical thinking and investigation. AI can only do so much as of the moment so when providing a complete customer experience, they may leave a lot to be desired. Connecting with humans on the other end of the line is still the ideal approach when it comes to such situations.

A Thorough Process Paired With Automation

Automation paired with skilled agents & quality control ensures the best solution to cover every aspect of customer service, especially when it involves queries. Agents and specialists can work with automation programs to make sure that the business covers queries, among others, thoroughly with the help of experts.

How We Work With Companies

Happy employees often lead to happy customers. Maintaining a sense of community ingrained within company culture will lead to higher morale among employees, where they will then be able to serve customers better and empathize with them for their needs.

At Pac Biz, we work with companies worldwide to improve customer experience and reduce costs, all while allowing businesses to focus on the core aspects of their operations. Our experts will make sure that serving customers is a top priority.

It’s a great idea to outsource with Pac Biz as we make better use of customer service protocols to help you forge relationships with your customers, leading to greater retention and returns.

Call Center Solutions With Pac Biz

Our agents at Pac Biz are trained to handle tasks to help you serve your customers better and are available to help you build relationships with them for the long term. Save on wages while giving quality customer service today by outsourcing with Pac Biz.

Sign up and schedule a discovery call with us.

Want to know the process of outsourcing? It’s easier than you might think.

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About Pac Biz:

Pac Biz is a 24/7 quality focused call center ran from Phoenix, Arizona but operated out of Dumaguete, Philippines. With over 145 staff and growing, Pac Biz provides support for transportation companies, ecommerce companies and solar companies. Pac Biz provides a dedicated on site account manager, a quality team, 24/7 supervisors, a training team and active US ownership to build long term relationships with our clients.

Meet the Owners of Pac Biz

Bob Grunstein

Need help?

If you ever identify areas that need human help, we have an office full of talented, hard working staff who can professionally fill those gaps in your customer experience and make sure your customers are getting the support they need so they can keep coming back and spending money with your business year after year.

Our goal is to help companies grow so you can hire more staff locally in your community. I would also be happy to jump on a call with you to help find ways to use Pac Biz agents to fill those gaps if you need help.

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