How to Guide: Tips for Hiring Virtual Assistants, Customer Support & Other Remote Workers in The Philippines
Customer service and back office jobs are oftentimes outsourced to contact centers. You’d be surprised at how many businesses of all sizes outsource. Outsourcing can maximize profits while improving quality.
Let’s explore why.
Top Reasons Why Businesses Outsource to The Philippines
Cost Effective
Businesses in The United States, Canada, The United Kingdom, and Australia cut operation costs significantly when they outsource aspects of their business operations that can be done remotely.
English Proficiency
English is taught from grade school and throughout the educational journey as a standard part of curriculum.
Skilled Talent Pool
The Philippines is home to some of the best colleges and universities in Asia, yielding a growing demographic of highly skilled and educated professionals ready to work.
Hard Working Culture
The difficulties in finding and retaining local applicants and employees has been a struggle since COVID. Outsourcing has boomed to compensate, making it easy for companies to scale operations without the headache of recruiting. Contact centers, like Pac Biz Contact Center Outsourcing, provide agents with support and resources to stay motivated and reach performance goals.
Technology
Internet connection in The Philippines is in the top tier or Southeast Asian countries. This makes for a seamless extension of your company’s operations.
International Regulations
Contact centers in The Philippines are bound by privacy laws and regulations to upkeep standards parallel to those in The United States and other westernized countries. For example, Pac Biz is certified for HIPAA compliance and serves medical and healthcare companies that need to protect patient information.
Top Positions to Outsource to Remote Teams
Customer Support
Many companies regularly receive a high volume of calls, chats, emails, or inquiries through other channels of communication with the business. When calls are missed, or answered with a late response, the company may suffer and miss opportunities.
Dispatching
Transportation companies work with offshore contact centers for dispatching rides and working with software.
Virtual Assistants
Skilled and experienced agents are able to do back office work like fill spreadsheets, send emails, make appointments, and take on any tasks that can be done remotely.
Choosing the Right Outsourcing Partner
Extending your team to a global level with Pac Biz allows you to grow your business (add 1-30+ agents at a time) while adhering to your high standards. Schedule time with us to go over your needs and how we can help you with 24/7 support teams and virtual assistants.
Pac Biz is an American-owned contact center serving The United States, Canada, The United Kingdom, and Australia.
Phoenix, Arizona, USA
Founder + CEO of Pac Biz
Let’s Get in Touch
Hi, I’m Eric Mulvin, founder and owner of Pac Biz, and we are happy to solve your transportation company’s pain points in customer support. We have contact center agents ready to serve your needs.
I am free to go over the potential that exists with making your booking and dispatching service company thrive through improved workflows and better management of support.
