Frequently Asked Questions
We don’t really have that as a problem, almost all our employees are college educated and have worked in a call center for 3-5 years before working at Pac Biz. If you ever have an issue with an agent, we have a process for replacing them but it never comes up. Learn More…
It’s pretty open. For day to day communications, we can use skype, give our employees a google for business account with Pac Biz and you can use Google Hangouts, all of the Pac Biz staff are on Basecamp and we can give you access to that too.
Interactive FAQ Video
Eric Mulvin, owner and CEO, answers FAQs in this interactive video. Contact us for more info.
Driving Customer Service Forward
Providing quality customer service representatives (CSRs) to companies in The United States, The United Kingdom, Canada (and expanding to Australia) for more than five years, Pac Biz has been recognized as a top B2B voice service company.
Supplying 24/7 contact center agents for growing enterprises in eCommerce, healthcare, transportation, and more.
We make it easy for your business to start outsourcing. Learn about our entire process, from agreements, to billing.