We make it easy for businesses to outsource their calls, chats, messaging and email while consistently delivering an amazing customer experience.

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Quality Outsourcing Standards

If you are in e-commerce, health care, transportation and home services and need amazing outsourced support, Pac Biz is your solution. We provide people and the technology to make sure your customers, patients, or drivers are getting as perfect of an experience as possible, every time.

E-Commerce
Transportation
Healthcare
IT Help Desk

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Our Vision

Promote client and employee growth through excellent support.

Our Core Values

Compassion. Family. Respect. Teamwork. Personal Growth. Professionalism.

Guided by these values, our mission is to provide only the best customer support to clients while providing employment in the Philippines, giving back to those less fortunate and inspiring a new generation of forward-thinking leaders.

Our History

Pac Biz started as a small customer service team in Dumaguete, serving a small transportation company “Tru Cab.“

As the transportation company went on, the idea to shut down operations & invest time and focus on the high quality call center aspect arose, which proved to be wise – as shown in continued growth.

To this day, we are dedicated to providing the best solutions for our clients.

Client Testimonials

What our clients say about their experience with Pac Biz

It is interesting to watch how professional it is here and how the call-takers are happy to deal with the people in the UK.
UK Taxi TransportationCEO
So far, it has been very smooth, training has been great and I think the agents in Pac Biz are always looking to grow and [put] a lot of effort into their work.
Customer SolutionsE-commerce Client
The number one reason that we work with [Pac Biz], you are from the industry and so that meant that you understood what you are getting involved in and you understood what we are going to do and what we need
US Taxi TransportationCEO
We have worked with a number of call centers and in my opinion, Pac Biz is the best call center that I've had the privilege to work with.
Customer Care Team LeadE-commerce Client
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Outsourcing IT Support with Pac Biz: RushTech Review

Get to know what outsourcing is like from one of our happy clients. We sat down with I.T. specialist and RushTech Support Owner Andrew Lassise and talked about his amazing Pac Biz experience.

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Customer Feedback

Feedback from real customers helped by Pac Biz Agents,
all information provided by real Pac Biz Clients from their customers.

Franz was nothing but good to me. I am disabled and had a terrible experience with your driver but I am happy Franz was able to fix it. He was so sweet, so polite, and professional the entire call that I really felt that I needed to tell you how much I appreciate the effort.
PassengerUS Taxi Company
I was surprised at how quickly I received a response. And, the rep was very helpful and offered suggestions/options that helped with my issue. Thank you so much
SubscriberUS Ecommerce Company
I am 100% satisfied and truly appreciate your company's customer service! Thank you for doing what you said you would do!
SubscriberEcommerce US Company
Love your employees customer service and communication skills. Their really on top of their stuff and as for your driver's they are the best!!! I would rather wait for hour for your ride than for another company!!!
PassengerUS Taxi Company
I talked to customer service Ann. She is excellent. She's excellent, professional, nice person. Thank you very much this is a good job. She's really excellent. She explained everything, she helped me. Thank you
SubscriberUK Ecommerce Account
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Tell Us About Your Business

Transportation

Put your transportation business in the fast lane.

E-Commerce

Bridge the gap between your brand and customer base.

Healthcare

Saving you valuable resources for healthcare

IT Help Desk

Outsource your business's IT services, without losing quality.

Schedule a Meeting

Scaling Your Business With Outsourcing

Our team based in the United States is happy to answer your questions. We can walk you through the process, getting you in touch with our current clients to learn about the quality we provide when you start outsourcing with us.

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