HIPAA Compliant Call Center
Saving you valuable resources for healthcare
Our HIPAA compliant call center services will help you provide a more efficient patient experience. We expedite communication and workflow for general hospitals, private practices, and more. We’re available to serve you 24/7, with agents well-versed in medical terminology customer support.
In any organization involved in the healthcare industry, keeping patient information private is an essential part of it. The Health Insurance Portability and Accountability Act (HIPAA) works to keep a patient’s protected health information (PHI) private whenever it’s collected.
Pac Biz complies with HIPAA rules when answering patient queries. This means that your data is safe with us, with our servers located in a secure environment. Only agents who are highly-trained are able to access information and handle calls from healthcare patients.
Working with Pac Biz
Our team of agents work to provide quality HIPAA compliant call center services, ensuring that your patients’ information always stays confidential and that your patients get quality assistance. Clients will be provided a personal account manager who will keep you updated on operations and ensure that agent performance remains above standard together with our quality assurance team.