Outsourcing Solutions
Saving you valuable resources for healthcare
Partnering with Pic Biz’s HIPAA compliant call center services will help you provide a more efficient patient experience. We can expedite communication and workflow for hospitals, private practices, and more. Our team is available to serve you 24/7, with agents well-versed in medical terminology and experienced in customer support.
What We Do for Patients
Our outsourcing services such as:
- Scheduling
- Data Entry
- Survey
- Follow-ups
- Verification
- Triage
Supervisors are experienced in healthcare and most hold medical degrees
- Scheduling
- Data Entry
- Survey
- Follow-ups
- Verification
- Triage
Governed by HIPAA Rules & Regulations
Pac Biz complies with HIPAA laws when answering any patient queries. This means that your data is safe and secure, with servers located in secure environments. We have a special team of agents who are able to access information and handle calls for healthcare patients.
Governed by HIPAA Rules & Regulations
Pac Biz complies with HIPAA laws when answering any patient queries. This means that your data is safe and secure, with servers located in secure environments. We have a special team of agents who are able to access information and handle calls for healthcare patients.
Our Core Values
Our core values of Family, Compassion, Respect, Teamwork, and Personal Growth, tie in perfectly with our clients’ goals to provide the most empathetic care, while working together to strive to make patient experience even better in the future.
Outsource With Us
Our team of agents work to provide quality HIPAA compliant call center services, along with chat, email, and social media support, ensuring patients’ information always remains confidential and they have the best experience with the highest quality assistance. Clients will be provided a personal account manager for updates on operations. Plus, our Quality Assurance (QA) department ensures agent performance remains above standard together with regular call scoring.