IT Support Outsourcing

Offering Scalable Contact Center Solutions for IT Industries

Resolve More Tickets

Improve Your Customer Experience

Scale Your
Operations

Ticket Resolution

Our team of IT help desk experts are trained to resolve more tickets without compromising CX quality.

Data Annotation

We help software developers improve Machine Learning systems by annotating and labelling information accurately.

Outsource your IT services and increase profit margins without losing quality.

We offer solutions for IT support through our IT Help Desk Program to ensure that your customers and clients get the help they need, only escalating high level tasks- ensuring a more streamlined process.

Want to know more about how it works?

Watch a video testimonial from an IT company based out of Florida, USA.

RushTech Testimonial

Client Testimonials

What our clients say about their experience with Pac Biz

It is interesting to watch how professional it is here and how the call-takers are happy to deal with the people in the UK.

So far, it has been very smooth, training has been great and I think the agents in Pac Biz are always looking to grow and [put] a lot of effort into their work.

The number one reason that we work with [Pac Biz], you are from the industry and so that meant that you understood what you are getting involved in and you understood what we are going to do and what we need

We have worked with a number of call centers and in my opinion, Pac Biz is the best call center that I've had the privilege to work with.

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Customer Feedback

Feedback from real customers helped by Pac Biz Agents,
all information provided by real Pac Biz Clients from their customers.

Franz was nothing but good to me. I am disabled and had a terrible experience with your driver but I am happy Franz was able to fix it. He was so sweet, so polite, and professional the entire call that I really felt that I needed to tell you how much I appreciate the effort.

I was surprised at how quickly I received a response. And, the rep was very helpful and offered suggestions/options that helped with my issue. Thank you so much

I am 100% satisfied and truly appreciate your company's customer service! Thank you for doing what you said you would do!

Love your employees customer service and communication skills. Their really on top of their stuff and as for your driver's they are the best!!! I would rather wait for hour for your ride than for another company!!!

I talked to customer service Ann. She is excellent. She's excellent, professional, nice person. Thank you very much this is a good job. She's really excellent. She explained everything, she helped me. Thank you

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Contact Us

Pac Biz addresses the growing demand for remote support, whatever industry you’re in. Sign up to learn more.

Resources

Learn from the experts

The Future of IT Outsourcing: What is There to Come?

How IT Project Outsourcing Can Help Scale Your Business

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