What’s the Process of Outsourcing Call Center Agents?
Get a Detailed Breakdown of Outsourcing Process
If you’re interested in outsourcing, but don’t know where to start, or what it entails, learn how easy Pac Biz’s Outsourcing Process is, and how to start saving significant amounts in payroll costs.
For inbound customer service, outsourcing representatives is the best way to scale your business and maximize profits. It’s easy to outsource with Pac Biz. Not only is Pac Biz a trusted, American-owned company, but also an all-inclusive service is provided with a flat monthly fee that covers training, supervisors, managers, 24/7 IT monitoring, equipment, benefits, and more.
Wondering what it takes to get started? It can seem overwhelming, but we’re here to guide you through the process, for the best, most seamless experience.
Signing Up Online
Clients can easily sign up with Pac Biz by filling out the form with relevant information about your business, including the industry that you’re in. We’ll get into contact with you to get a better understanding of your operations and provide customized solutions for your particular situation.
GET MORE INFORMATION ABOUT OUTSOURCING
Hi, I’m Kelsey and I work with clients to develop a plan that caters to their needs. Let’s talk about how your business growth is being held back by turnover, and how we have helped businesses like yours overcome these challenges.
Schedule a meeting with Kelsey at Pac Biz.
Interested in working with us? Sign up now!
Scheduling a Meeting
Ready to meet? Schedule a discovery call with Kelsey in business development. View available times to set up a consultation and address the needs of your business.
Of course, any outsourcing company should see to it that the clients are a good fit. It will just take 10-15 minutes to get to know your business and how Pac Biz can help. Ask any questions or reveal doubts you might have, learn about our success and get connected to referrals.
GET A CUSTOMIZED MONTHLY PACKAGE
As part of our outsourcing process, Pac Biz will then schedule a Zoom or UberConference call to present details and diagrams on how and where we’ll step in with your current operations, giving clients a clear understanding of how Pac Biz works. Learn about what is included in monthly packages including benefits such as managers, QA analysts, supervisors, and more.
During this stage, we’ll analyze business needs to determine which package would best support your professional interests.
A contract is then sent with proposed deliverables and breakdown of services with pricing and other important details.
THE ONBOARDING CALL
Following agreement, the client, Pac Biz manager and business development team will participate in the onboarding call. The business development team will introduce the client to the account manager, who is the point of contact at Pac Biz and the one responsible for managing the agents. The account manager works with Pac Biz HR to schedule interviews for agents if the client wants to get to know their agents before hiring.
The first payment is due prior to going live. While Pac Biz does not charge a fee for training, we collect the first payment after the training has been completed. The duration of the training is anywhere from 1 to 3 weeks, depending on the industry.
THE TRAINING PROCESS
At this stage, the point of contact will be the Pac Biz training department to ensure that the process goes smoothly and that the agents become well-versed in handling the account. This is Pac Biz’s assurance to provide quality output each step of the way.
Once training finishes, the manager will then take over to become the direct point of contact. There is also a manager or supervisor assigned to each client that will provide weekly reports and conduct meetings upon the client’s request.
Depending on the phone system, online chat platform, etc of each client, Pac Biz’s IT department ensures a smooth transition to providing secure access to agents. Schedule our agents as you normally would local employees. Our clients easily request holiday coverage and sick leave coverage for when your in-house employees need a day off.
Get Started With Pac Biz
Outsourcing with Pac Biz will allow you to grow your profit margins and scale your business with well-trained agents and supervisors who will ensure quality output each step of the way.
Cut costs and outsource parts of your operations. Sign up with Pac Biz to get started.
We cater to numerous enterprises and industries to help you achieve your business goals.
Interested in working with us? Sign up now!
About Pac Biz:
Pac Biz is a 24/7 quality focused call center ran from Phoenix, Arizona but operated out of Dumaguete, Philippines. With over 145 staff and growing, Pac Biz provides support for transportation companies, ecommerce companies and solar companies. Pac Biz provides a dedicated on site account manager, a quality team, 24/7 supervisors, a training team and active US ownership to build long term relationships with our clients.
Meet the Owners of Pac Biz
If you ever identify areas that need human help, we have an office full of talented, hard working staff who can professionally fill those gaps in your customer experience and make sure your customers are getting the support they need so they can keep coming back and spending money with your business year after year.
Our goal is to help companies grow so you can hire more staff locally in your community. I would also be happy to jump on a call with you to help find ways to use Pac Biz agents to fill those gaps if you need help.
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