No matter the service you are offering, you have a responsibility to provide the patients you work with an experience that keeps them coming back or happy to refer you to others. The customer service you offer can make all the difference.
Healthcare providers and facilities have the responsibility of keeping patient data secure. Is it possible to outsource customer support, appointment setting, follow-up surveying, triage, and other tasks that might require HIPAA compliance?
A HIPAA Compliant Call Center is a call answering service provider that specializes in customer support for patients. Healthcare related businesses that might handle private patient information through phone, chat, or other platforms must only work with call centers or BPOs that are certified according to HIPAA standards by an accredited inspector and auditor. These standards are strict to protect the privacy of patients.