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Canada Outsourcing Solutions

We’ll set you up for success with Customer Experience (CX) management done right. Request a quote and you’ll get a FREE outsourcing checklist.

How Companies in Canada Outsource

One of the many ways Canadian companies stay competitive is through outsourcing. This is proven by how much Canadian companies and the government spend on outsourcing, which in 2020 was already a staggering US$ 15 billion– offshore job outsourcing spending excluded.

Listed here are few of the popular reasons why companies in Canada outsource:

Drive Down Costs

When you outsource certain aspects of your business, you could unlock a great deal of cost savings that can be used to further invest in the other areas of your operations.

Increase Efficiency

Outsourcing to a company that specializes in what you need could lead to improved productivity and better quality output.

Focus on Core Activities

Outsourcing allows your staff to make the most of their time and put their efforts into key initiatives instead of letting your team’s efforts be spread too thin.

Increase Reach

By tapping into global networks through outsourcing, you can help increase your market and take your business to the next level.

Greater Competitive Advantage

Outsourcing offshore can help businesses gain access to the latest technology and innovation, so that they can stay ahead of their competitors.

But what exactly is Contact Center Outsourcing?

To make the most of their operations, businesses in Canada outsource their contact centers. Contact centers and call centers are experts at providing customers with not just phone support but also other channels of communication.

Outsourcing to the right contact center provides you with tech and customer service expertise while taking care of hiring, training, and supervising personnel – all while helping you maintain quality standards.

Choosing Your Contact Center Partner

When it comes to outsourcing your contact center, the right partner is key! At Pac Biz, we prioritize a transparent client-centered approach with empathy for both our clients and workforce. Schedule a free consultation today to learn more about our services and how we can tailor them to your business needs.

What We Can Do

Offering Better CX for Various Industries in Canada


What started out as a small taxi company has grown into a company that provides scalable solutions for taxi & transportation companies.


Our HIPAA compliant call center services will help you provide a more efficient patient experience. We expedite communication and workflow for general hospitals, private practices, and more.


Improve your customer experience with our multi-channel support, and 24/7 access to inbound customer service agents.

Help Desk

Our IT Help Desk Program to ensure that your customers and clients get the help they need, only escalating high level tasks- ensuring a more streamlined process.

Grow exponentially without compromising CX Quality.