Put your transportation business
in the fast lane.

Scale your taxi or transportation business with 24/7 contact center solutions.

Transportation & Taxi Customer Experience (CX)

We drive the Transportation & Taxi Industry CX forward with our experienced agents & fast-paced workflow. Never miss a call again. Sign up for more information.

All Dispatch Systems Accepted

Our training department works with your training protocols, or if one doesn’t exist we can help develop one.

Transportation Scheduling & Booking

Give your passengers control over their time. Advanced booking, ride scheduling, airport rides, and more.

Multi-Channel
Support

Engage with your customers on various platforms. From email, chat, to live calls, any time of day.

Choose a Plan that Works for You

FeaturesCustomer SupportAdvancedExpert
Price
$1499 / mo
$1574 / mo
$1649 / mo
Ride order processing

Customer Inquiries

Direct communication with drivers

Sending booking receipts

Rebooking, cancellations, no shows

Releasing pre-booked rides

Live Chat Support

Ticket Resolution

Daily Reporting

Decision-making & Escalations

Customer Complaints

Cashiering

Driver dispatch & designation

Calling drivers upon their request

Monitoring driver availability & bookings through app/website

Monitoring and ensuring timely airport rides

Monitoring wait time & driver availability during regular/rush hours

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Scalable Solutions

Every company has different needs. Pac Biz helps in preparing you for offshore support, cloud-based phone systems, and out-of-office accessibility, among others. Our business partners offer solutions for phone and information sharing systems to help you find what’s best for your business.

Get in Touch

Let's Talk About Growing Your Business.

Grow exponentially without compromising CX Quality.