Solutions
Contact Center Outsourcing
Helping Brands Build Better Customer Relationships
We build profitable Customer Experience (CX) strategies to meet your customers’ needs and to help you build brand loyalty. Scale your business without compromising CX with our multi-channel support, and 24/7 access to inbound customer service agents.
What We Can Do
Offering Better CX for Various Industries
Serving the Following Countries:
Transportation
What started out as a small taxi company has grown into a company that provides scalable solutions for taxi & transportation companies.
Healthcare
Our HIPAA compliant call center services will help you provide a more efficient patient experience. We expedite communication and workflow for general hospitals, private practices, and more.
E-Commerce
Improve your customer experience with our multi-channel support, and 24/7 access to inbound customer service agents.
Help Desk
Our IT Help Desk Program to ensure that your customers and clients get the help they need, only escalating high level tasks- ensuring a more streamlined process.
Growth Solutions
Teams Built for Growth
From training to operations – our customer service agents are fully supported and monitored to ensure quality CX. Our management & support teams come at no extra cost to you.
- Account Managers
- Quality Assurance
- 24/7 IT Support
Reliability
Scale with Ease
Month-to-Month Agreements, that turn into Long-Term Business Relationships.
- Monthly Flat Rate
- Online Billing
- No Training or Start-up Fees
Adaptive Measures
Work from Home Solutions
Our work from home solutions help brands mitigate the effects of the new normal, by keeping operations 100% intact. With security and excellence in mind, we’ve set high standards and remote-monitoring to help our agents deliver quality CX.
- Standardized Workstations
- Security Protocols
Healthcare
HIPAA Compliant Call Center
Our HIPAA compliant call center services will help you provide a more efficient patient experience. We expedite communication and workflow for general hospitals, private practices, and more.
Driving Customer Service Forward
Providing quality customer service representatives (CSRs) to companies in The United States, The United Kingdom, Canada (and expanding to Australia) for more than five years, Pac Biz has been recognized as a top B2B voice service company.
Supplying 24/7 contact center agents for growing enterprises in eCommerce, healthcare, transportation, and more.
Learn More
We make it easy for your business to start outsourcing. Learn about our entire process, from agreements, to billing.