Solutions
Outsourcing with Pac Biz
Customer Experience
Helping Brands Build Better Customer Relationships
We build profitable Customer Experience (CX) strategies to meet your customers’ needs and to help you build brand loyalty. Scale your business without compromising CX with our multi-channel support, and 24/7 access to inbound customer service agents.
Growth Solutions
Teams Built for Scalability
From training to operations – our customer service agents are fully supported and monitored to ensure quality CX. Our management & support teams come at no extra cost to you.
- Management
- Quality Assurance
- 24/7 IT Support
Reliability
Redundant Infrastructure
We’ve invested in redundant network and power infrastructure to ensure zero downtime.
- IT Infrastructure
- Enterprise-Grade Networks
Adaptive Measures
Work from Home Solutions
Our work from home solutions help brands mitigate the effects of the new normal, by keeping operations 100% intact. With security and excellence in mind, we’ve set high standards and remote-monitoring to help our agents deliver quality CX.
- Standardized Workstations
- Security Protocols
Healthcare
HIPAA Compliant Call Center
Our HIPAA compliant call center services will help you provide a more efficient patient experience. We expedite communication and workflow for general hospitals, private practices, and more.