How Top Taxi/NEMT Companies in the UK Outsource Controllers
To outsource controllers, it will take some due diligence to get the best arrangement for your firm. For context, 580 billion passenger kilometers were traveled in Great Britain in 2020 but that’s a 33% decrease compared to 2019. To compensate for this, a worthwhile cost saving measure adopted by the top private NEMT (non-emergency medical transportation) and taxi companies is to outsource controllers.
5 Customer Service Lessons from Taxi Call Agents at Pac Biz
Since we have been handling inbound calls for taxi companies since 2012, we have heard lots of stories from clients on the performance of taxi call center agents from other call centers.
