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Choosing the Right Outsourcing Partner: Quality vs. Pricing

Outsourcing Right

Outsourcing for your business must take into consideration the price of the service and the quality of that service. While some might say that pricing is paramount, others think quality is king.

What ultimately matters for your business is a cost–benefit analysis you need to undertake to find out what the particular needs of the business are.


There are a lot of considerations to weigh when it comes to price. First of which is to determine the available budget for outsourcing. If there is no set budget yet then determining a range that is comfortable for the firm is important.

Canvassing for a possible service provider and comparing prices isn’t just about the raw number but also the pricing structure. This can be phrased in different ways such as the price per day or per month or per year or per project, and so on.

But of course, pricing structure also includes terms of contract that impact the price such as the contract length, or whether or not you can pull out of an unfavorable deal and what’s refundable. Also, it’s helpful to look out for hidden added charges and this is all the more important for enterprise customers as this can rack up to a substantial cost.


There are several ways to look at quality or value, either overall or looking for specific qualities. Although, it would be more advantageous to get to know the kind of quality that you and your company is specifically looking for in an outsourcing partner.

One of the underappreciated qualities that is worth considering when assessing an outsourcing company’s quality is their core values. This is because it can affect the kind of corporate culture they have. This matters in that this affects possible variability in quality because of employee motivation or from turnover.

When a list of the possible service providers is drawn up, it would be helpful to inquire and then compare them against each other on the particular advantages you’re looking for.

The Pac-Biz Advantage

Once it’s all said and done, an outsourcing company should be within budget and have favorable terms to you, while at the same time, have the quality you need to fuel your business’s growth.

Pac-Biz offers the best balance in price and quality with no hidden costs or charges, just the upfront flat fee and a 30-day contract that provides your firm with an easy flexible low cost outsourcing option.

Pac-Biz also ensures high quality agent performance with its supportive corporate culture that lowers turnover and keeps up morale. There are also open channels of communication with the client as a dedicated account manager is assigned to translate client set standards into measurable performance metrics to incentivize agents. The Pac-Biz Advantage is this and much more.

Eric Mulvin

Phoenix, Arizona, USA
Founder + CEO of Pac Biz

Let’s Meet

Hi, I’m Eric Mulvin, owner of Pac Biz Contact Center Outsourcing. I’d love to set a time to go over what we do for businesses in different industries (Medical – HIPAA CompliantTransportationEcommerceService Companies, and more).

Outside of Arizona? Let’s meet over Zoom. We provide high quality customer support (phone, chat, email, socials, etc.) and virtual assistants to businesses in The United States, Canada, and the United Kingdom.

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