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FAQs About Overseas Customer Support Outsourcing

Customer Support Outsourcing: The Real Secret to Boosting Sales

It’s a no-brainer that taking good care of your customers keeps them loyal and helps you get even more clientele. But most business-owners these days are having a hard time maintaining customer relationships with hectic schedules and focusing on the tough competition in the market they’re in. 

Why Choose Outsourcing?

One of the best solutions to this problem common to small and large businesses alike is to outsource customer service. With outsourced customer support, you can achieve more flexibility and increased focus. You can get a pool of competent customer service representatives that will help you get expert solutions with reduced management concerns.

However, a lot of business owners are curious whether overseas customer support outsourcing is worth investing in, given that there may be some factors and challenges that need to be addressed. 

Check out how Pac Biz tackles these concerns:

Breaking the Accent Barrier

The accent barrier is a common concern among businesses who are looking to outsource customer service overseas. In order to address this concern, Pac Biz makes sure that you are only getting agents who have been working with English speaking customers for at least three to five years. This guarantees better communication between agents and your customers. 

Choosing the Right Agents

Experience, problem-solving, communication and technical skills, are some of the first things Pac Biz looks for when hiring agents. We also place great importance on whether or not the candidate is a cultural fit. We believe our core values drive the best results for our clients and the best candidate for the job is always one that aligns with them. Our talent acquisition team works tirelessly to bring in the best agents to represent your company, and elevate your brand.

How Does Billing Work?

We make billing as easy as possible. Pac Biz bills on a month-to-month basis, and there are no long-term commitments. We issue flat monthly rates, and we bill whatever currency you’re in. Whether you’re in Canada, the UK, or Australia, it will be easier for you to get started. 

How to Get Started?

To get started, simply fill out our onboarding form and we’ll send out an agreement, invoice, and get you signed up. After paying your first invoice, we can get started on your schedule, starting with onboarding calls, a meeting with your account manager, and the training team. 

Eric Mulvin Phoenix, Arizona, USA Founder + CEO of Pac Biz

Need more information before getting started?

Our sales team is ready to help. Schedule a discovery call with us today. 

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