Pac Biz is a inbound call company, based in Phoenix, AZ, USA, with agents in Dumaguete, Philippines.

The premium call center you’ve been looking for!

24/7 Customer Support Services
Contact 480-771-3009 (USA)
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Customer Service

Many businesses are becoming more reliant on software and customer relationship management platforms to cater to customers, often depending upon automation and the like. When it comes to complete customer experience, what’s missing?

Scale Your Fleet With a Webinar Presented By Pac Biz. Members of The Transportation Alliance Are Welcome to Join. Register NOW.

Being sustainable in business during the COVID-19 pandemic can be a challenge for most organizations, especially with quarantines and lockdowns in place. One pressing problem is possible infection and contamination, especially among employees inside establishments. It’s no surprise that plenty are encouraging businesses to impose measures in the coming weeks.

Ensuring optimal performance with an emphasis on excellent quality is essential for any growing business, and Pac Biz helps companies succeed in this area. Customer service agents are representing your company, and their engagement with clients & customers, good or bad, can make all the difference.

Giving results beyond expectations has been a legacy for Pac Biz. Through the years, Pac Biz has always prepared for what's next in the outsourcing world.

Communication is vital to the entire outsourcing process, so if you find yourself running into some trouble, then perhaps it’s time to look into how the entire process is running for you. Communication in outsourcing is important for the following reasons.

Sinead Gillett, Head of Content for iCabbi, interviews Eric Mulvin, CEO and co-founder of Pac Biz on what he thinks about the future of the taxi industry.

Minimum-wage agents have lower motivation and higher turnover rates. They eventually quit, and the cycle starts over again. How are some business owners able to avoid this problem?