Businesses worldwide are experiencing growth and expansion. There are many challenges faced by business owners and operations when scaling your business, regardless of industry.
Explore the 3 top challenges faced by scaling businesses, and how outsourcing customer support can solve such problems.
Hiring
When a business is in the growth phase, it is necessary to constantly increase manpower to cater to the increased demand. Sometimes, companies need to hire 1, 5, or even 30+ at a time to keep up. Hiring locally has been presented as a common challenge.
Scalable Solution:
Pac Biz Contact Center Outsourcing works with growing companies in The United States, Canada, and The United Kingdom. Our remote teams are skilled and experienced, while provided with all the tools and resources necessary to succeed in the given tasks.
Setting Standards
Many times, companies scale by way of acquisitions and mergers. When a competitor business is purchased or service area is expanded, there lies the challenge of having company-wide standards set at a high level. Different standard operating procedures (SOPs) within a business may stain the reputation of the company, when minimum standards are not met.
Scalable Solution:
Pac Biz Contact Center Outsourcing is an American-owned, offshoring high level remote workers. Each agent is provided with advanced equipment with 5 points of support (supervisors, account managers, quality assurance (QA), training, and company culture) to ensure the best performance. Open lines of communication with clients makes agents feel like an organic extension of your local team. Constant and consistent quality scoring of calls, chats and other contact is completed, where some clients ask us to score their other local support teams. We make sure standards are met and exceeded.
Increasing Profit Margins
The end goal of business is to make money. When businesses are growing and expanding operations, it can be difficult to keep costs down. The costs of hiring in general are high with increasing minimum wages, health benefits, equipment costs, and more. That is not even factoring the costs associated with high turnover.
Scalable Solution:
Outsourcing to an offshore contact center for calls, chats, emails, and more can save you significantly in costs. Pac Biz provides premium contact center agents and virtual assistants located in The Philippines to companies around the world. Annual payroll costs can be cut in half or more when switching to Pac Biz.
Scale your business with Pac Biz
Our continued success and growth (as well as our clients’) exemplifies the high quality outsourced/remote work that produces excellent results. Our specialized teams are ready to provide your company with phone, chat, and email support.
Get in contact with our team today to learn more about how we can help your business scale.
Phoenix, Arizona, USA
Founder + CEO of Pac Biz
Let’s Get in Touch
Hi, I’m Eric Mulvin, founder and owner of Pac Biz, and we are happy to solve your company’s pain points in customer support. We have contact center agents ready to serve your needs.
I am free to go over the potential that exists with making your company thrive through improved workflows and better management of support.
