Benefits of Working with American Owned Offshore Outsourcing
When businesses are growing they need manpower. The most cost-effective and efficient way to scale your business operations is to outsource workers from experienced offshore partners that can complete the tasks remotely, at a high standard, and low cost.
59% of companies outsource to cut costs.
Cost-cutting is the most common reason that pushes businesses to turn to outsourcing. More than half of the organizations do so to lower their costs, and free up budget. Other reasons include:
- Enabling focus on core business (57%);
- Solving capacity issues (47%);
- Improving service quality (31%);
- Meeting business needs (28%).
Businesses that are unaware or skeptical of the potentials of outsourcing end up stuck paying high wages for employees that perform sub-par with high turnover rates. This can be an ongoing nightmare for your HR/hiring department and bring overhead costs up. When businesses are growing how do they keep up with the demand, when applicants are scarce and low quality? The truth is, it’s a constant struggle.
Let’s go over how businesses in the United States, Canada, the United Kingdom, and Australia outsource, or offshore, customer support (chat & phone answering service), medical/patient inquiries (HIPAA compliant), dispatching and more to contact centers in The Philippines.
Not All Outsourcing is Made the Same
Outsourcing to other countries that have lower wages is nothing new. Since the 1990’s the number of businesses outsourcing operations has grown exponentially. But how do you know which company to work with?
With so many to choose from, how do you know which outsourcing partner to trust?
When you’re researching different companies to consider for outsourcing, make sure to be cognizant regarding these factors:
- Do they have experience?
- Do they have reputable referrals?
- What kind of Quality Assurance do they provide? (call scoring, supervision, etc)
- Do they provide acceptable working conditions & resources?
- Do they have a positive company culture?
- Do they pay their workers competitive wages in their country?
- Do they offer benefits to their agents?
- Who is the owner of the company?
- Where are they based?
Is the company legit and compliant in their country?
Trust Pac Biz Contact Center Outsourcing
Pac Biz is an American Owned company with owner and sales team based in Phoenix, Arizona, USA. Operations are based in The Philippines, allowing business owners in the US, UK, Canada, and Australia to take advantage of the lower costs, with quality performance.
We make it easy for companies to outsource their remote tasks such as:
- Customer Support – Call Answering Service, Chat, Email, Social Media, & More
- Dispatching for Transportation/Taxi Companies
- eCommerce Support
- HIPAA Compliant Medical Support (Certified Annually by American Company)
- Data Entry
- Virtual Assistants
Our Core Values
Compassion. Family. Respect. Teamwork. Personal Growth. Professionalism.
Not only do you get the usual benefits of outsourcing with us but Pac Biz also goes above and beyond in taking care of its employees. Pac Biz holds an annual employee satisfaction survey (ESS) that gathers important metrics.
How does this benefit your business? One of the disadvantages of other providers is that they have a high attrition rate that disrupts the everyday operations of the client’s business. Not with Pac Biz. With us, our employees grow and are heard.
This benefits our clients since our employees’ experience and familiarity with client processes and practices only grows since they stay with us and ensure that there’s continuity and flow in day-to-day operations.
We are proud to have built a reputation for high quality service. We strive to provide only the best to our clients and for this reason, we each succeed.
Let’s Get in Touch
Hi, I’m Eric Mulvin, founder and owner of Pac Biz, and we are happy to solve your transportation company’s pain points in customer support. We have contact center agents ready to serve your needs.
I am free to go over the potential that exists with making your booking and dispatching service company thrive through improved workflows and better management of support.
Let’s chat about starting a beautiful, professional relationship.
P.S. We love working with family-owned businesses!