As well as continually improving on the medication and care they give patients, healthcare providers find smart new ways to give patients these services efficiently.
Medical establishments struggle with accommodating the countless phone calls and chats coming in from patients, their families, providers, and others. When they are left unanswered or put on hold for long periods of time, it can diminish brand trust, and even affect health if answers are needed quickly. Can Medical Businesses Outsource Inbound Calls & […]
The CDC describes the Health Insurance Portability and Accountability Act or HIPAA, as a federal law for healthcare professionals to uphold.
Healthcare providers and facilities have the responsibility of keeping patient data secure. Is it possible to outsource customer support, appointment setting, follow-up surveying, triage, and other tasks that might require HIPAA compliance?
A HIPAA Compliant Call Center is a call answering service provider that specializes in customer support for patients. Healthcare related businesses that might handle private patient information through phone, chat, or other platforms must only work with call centers or BPOs that are certified according to HIPAA standards by an accredited inspector and auditor. These standards are strict to protect the privacy of patients.
With more and more industries resorting to outsourcing for numerous reasons, it’s no surprise that even healthcare businesses are jumping in on the method. If you’re the business owner of a healthcare service, there are benefits to outsourcing certain parts of your operations.