How to Choose a HIPAA Compliant Call Center

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What is a HIPAA Compliant Call Center?

A HIPAA Compliant Call Center is a call answering service provider that specializes in customer support for patients. Healthcare related businesses that might handle private patient information through phone, chat, or other platforms must only work with call centers or BPOs that are certified according to HIPAA standards by an accredited inspector and auditor. These standards are strict to protect the privacy of patients.

Do You Need a HIPAA Compliant Call Center?

What is PHI?

PHI stands for Protected Health Information.

“The HIPAA Privacy Rule provides federal protections for personal health information held by covered entities and gives patients an array of rights with respect to that information. At the same time, the Privacy Rule is balanced so that it permits the disclosure of personal health information needed for patient care and other important purposes.”

Source: U.S. Department of Health & Human Services (HHS)

Outsourcing Medical Related Calls

Agents of a HIPAA Compliant Call Center are specially trained and capable of handling Protected Health Information (PHI) to answer patient questions and manage appointments, follow-ups, surveying, and more.

Tasks a HIPAA Compliant Call Center Can Take On:

  • Scheduling
  • Follow-ups
  • Insurance Verification
  • Triage
  • Operator or Secretary Tasks
  • Data Entry
  • Phone Support
  • Text Support
  • Chat Support
  • Email Support
  • Social Media Support
  • More!

Scaling operations quickly and cost-effectively in-house can be a challenge when minimum wage is on the rise and quality employees are few and hard to find. As demand increases, missed calls or long wait times can affect patient satisfaction and brand trust. Medical Businesses and organizations suffer from the pressure to continually hire and support staff needs while trying to maintain standards and cost-effectiveness.

For this reason, healthcare companies all over the world are outsourcing their customer support and dispatching to HIPAA Compliant Call Centers, like Pac Biz.

What Kind of Businesses Outsource Support?

  • Doctor Offices
  • Hospitals
  • Medical Teams
  • Healthcare Clinics
  • Medical Facilities
  • Therapy Services
  • Medical Treatment Offices
  • Insurance Companies
  • Medical Device Companies
  • Medical App Support
  • Telehealth
  • More!

Where Do You Start?

 

When you need a healthcare or medical related call answering service, how do you know what is the right HIPAA Compliant call center for your company?

  • Customer Experience (CX) Experts
  • Proof of Certification
  • Training Department Calibrates Performance Goals with Client Expectations
  • Quality Assurance Protocol

Pac Biz for HIPAA Compliant Call Center Needs

For call center services for patient support and other services for healthcare, Pac Biz assists medical companies in The United States, Canada, United Kingdom, and Australia in handling customer support, 24/7. With the help of Pac Biz, you’re able to grow your profit margin by up to 400% all while offering an excellent customer experience. Pac Biz is an American-owned, HIPAA Compliant Call Center and adheres to the high standard requirements required by the federal government.

If you’re interested in working with Pac Biz, contact us to learn more about what we can do for your health related business.

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