Medical establishments struggle with accommodating the countless phone calls and chats coming in from patients, their families, providers, and others. When they are left unanswered or put on hold for long periods of time, it can diminish brand trust, and even affect health if answers are needed quickly.
Can Medical Businesses Outsource Inbound Calls & Chats?
Medical businesses (hospitals, health care facilities, doctor offices, medical insurance, etc.) in The United States outsource calls, chats, appointment setting, transfers, triage and more through Pac Biz Contact Center Outsourcing. No longer do providers have to waste unbillable time to merely answer the phone or chats and email. By outsourcing support service to HIPAA Compliant contact centers offshore, medical businesses are able to provide a great patient/provider
HIPAA Compliant Requirements
Outsourcing inbound communication to call centers for medical information is nothing new. Medical businesses and other industries that come into contact with private medical information have been outsourcing calls, etc to offshore call centers for decades.
How do call centers operate at The United States’ HIPAA compliance standards, overseas? The answer is, their facilities are certified regularly through physical, thorough inspection on site.
Pac Biz Call Center Outsourcing
If you’re looking for a call answering service and considering outsourcing offshore, it’s important to partner with a company you can trust. Pac Biz Contact Center Outsourcing is American-owned, operating in The Philippines at the highest standards. Open communication and detailed SOPs (standard operating procedures) are just a few reasons why Pac Biz (and its clients) have been able to grow.
Outsourcing brings businesses many benefits. The most prominent is the cost savings, with many clients cutting staffing costs significantly, allowing additional room in the budget for more lucrative efforts like sales or marketing. Outsourcing with Pac Biz brings you better quality as well, with experienced agents- unlike the low-quality applicants you may be getting as a result of the great resignation. Businesses are able to scale operations with ease when they work with Pac Biz, adding 1-30 agents at a time.
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Contact us today to schedule a time to talk to our team about how we can help you achieve your goals.