Why Medical Businesses Should Outsource Customer Support

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Medical Companies from all over the world outsource with Pac Biz.

Any Medical Business Can Benefit from Outsourcing

With more and more industries shifting more to outsourcing for numerous reasons, it’s no surprise that medical businesses and organizations (big and small) outsource support services. If you’re a medical business owner, or manage operations of a healthcare related company, there are many benefits to outsourcing certain parts of operations.

Why do medical offices, organizations and facilities outsource customer/patient support?

To Focus on Patients

Your patients are the lifeblood of your business and they deserve all the quality that they can get. Low patient satisfaction compromises the overall experience and can reduce loyalty or trust of the service that you’re offering.

People generally prefer to talk with human representatives, especially regarding medical services, instead of prolonged waiting through touch tone options and robots. Outsourcing customer service agents trained in providing quality customer experience serves your patients more efficiently.

To Have Better Workflow

With in-house staff able to concentrate on higher-level tasks at hand, the workflow will be more streamlined.

Patients can easily be scheduled, triaged, or even get follow ups by agents to make sure that they are complying with treatments and scheduled appointments.

To Be More Cost Effective

Medical services have high overhead costs and having to hire entry-level employees with limited skills and high turnover costs can add up over time. 

Medical teams save significantly by outsourcing inbound calls and appointment setting, saving as much as $200,000 in annual payroll costs, which is a substantial amount in itself.

To Grow and Expand Your Services

Scaling operations without having to lose the quality of services is what every business wants. Hiring talent has become more difficult than ever.

When you’re outsourcing with a company like Pac Biz, your are provided with skilled/experienced agents, training department, quality assurance, 24/7 IT monitoring, and more. This allows companies to scale operations rapidly.

Medical Businesses That Outsource Customer Service

There are numerous tasks that medical businesses can simply outsource such as:

  • Customer Support
  • Live Transfers
  • Scheduling
  • Data Entry
  • Survey
  • Follow-Ups
  • Verification
  • Triage
 

Since these collect sensitive patient data, it’s important for an outsourcing partner to comply with HIPAA Rules & Regulations and meet the standards in handling confidential patient data transmitted through customer service queries.

Who Outsources?

  • Pharmacies
  • Doctor Offices
  • Dentist Offices
  • Medical Testing Centers
  • Medical Procedure Facilities
  • Hospitals
  • Medical Transportation

Pac Biz’s Commitment to Patient Data Privacy

At Pac Biz, our team of agents and quality assurance specialists work to provide HIPAA-compliant call center services, along with chat, email, and social media support, ensuring that patients’ information always remains confidential and they have the best experience with the highest quality assistance. Pac Biz healthcare agents have medical backgrounds to ensure quality service.

Clients will be provided a personal account manager for updates on operations. Plus, our Quality Assurance (QA) department manages and maintains agent performance at high standards together with regular call scoring. 

To learn more about how outsourcing can help your medical company, be sure to contact us and get started.

Outsource With Pac Biz

Pac Biz works globally to help companies scale, addressing customer service concerns for taxi and transportation, E-commerce, and more. UK companies can take advantage of outsourcing benefits with Pac Biz for 24/7 customer support agents to help push growth and cost-effectiveness. 

Customer service, e-commerce support, transportation dispatching, and data entry, among others, are at the forefront of what we specialize in, here at Pac Biz.

To get started, contact Pac Biz now.

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