Three Ways Medical Businesses Use HIPAA-Compliant Call Centers

Looking to scale your operations immediately?

Pac Biz will help you get started easily. Enter your email to get a quote.

Protect Patient Data and Information

Healthcare providers and facilities have the responsibility of keeping patient data secure. Is it possible to outsource customer support, appointment setting, follow-up surveying, triage, and other tasks that might require HIPAA compliance?

The answer is yes.

Healthcare-related companies that have to deal with patient information still benefit from outsourcing thanks to HIPAA Compliant Call Centers.

Do You Need a HIPAA-Compliant Call Center?

Why Choose a HIPAA-Compliant Call Center?

Choosing a HIPAA-compliant call center ensures confidentiality in patient data. HIPAA certification of these call centers from an accredited agency is required which entails inspection of operations and electronic security meeting industry-wide standards on electronic billing, among others.

Three Ways Medical Businesses Use HIPAA-Compliant Call Centers

1. Medical Appointments

Agents at HIPAA Compliant Call Centers are able to collect patient information needed for file, and schedule or confirm appointments for patients.

2. Triage – Optimize Workflow

A huge hurdle found when auditing processes of medical facilities, pharmacies, hospitals, provider practices, and other healthcare businesses is having higher level employees dealing with inbound calls and messages that are way below their pay grade. Many times, the inquiry is not even related to their role and they spend valuable time (that you are paying at a high rate) just to direct the patient to the right person.

HIPAA Compliant Call Centers are able to take inbound calls, chats, emails, and more to provide patients with quick answers to simple questions, follow up with patients if more info is needed, and only escalate issues to the appropriate person at the higher level role when absolutely warranted.

This allows for higher level staff to focus on high level tasks, making for a more efficient workflow and increasing productivity.

3. Patient Care Plan

When a patient is being discharged from the hospital, joining an assisted living facility, or adapting to new needs to cater to their condition, HIPAA Call Centers can help set up appointments, perform follow-ups, manage transportation, and more.

Pac Biz: A HIPAA-Compliant Call Center

Pac Biz works with medical companies in The United States, The United Kingdom, Canada, and Australia.. We assist healthcare companies with remote support services for patients, all while adhering to strict HIPAA standards. 


If you’re interested in working with Pac Biz, contact us today.

News & Updates

More from our Blog

  • Podcast: Working from Home Part 1Podcast: Working from Home Part 1
    Contact Center Cactus Chat - For the first episode Eric and Jake talk about the Pac Biz story and how the company came to be. Listen now. The post Podcast: Working from Home Part 1 appeared first on Outsource with Pac Biz | Customer Support & Call Center | Phoenix,… Read more »
  • Do’s & Don’ts of Outsourcing Customer SupportDo’s & Don’ts of Outsourcing Customer Support
    You know the old saying, “an ounce of prevention is better than a pound of cure”? It still applies these days and none more so in the field of outsourcing. And while trial and error is a necessary part of business, it’s better to learn from the mistakes of others… Read more »
  • Podcast: Work at Home: The Future of Working Remotely Part 1Podcast: Work at Home: The Future of Working Remotely Part 1
    Contact Center Cactus Chat - For the first episode Eric and Jake talk about the Pac Biz story and how the company came to be. Listen now. The post Podcast: Work at Home: The Future of Working Remotely Part 1 appeared first on Outsource with Pac Biz | Customer Support… Read more »
  • How Top Taxi/NEMT Companies in the UK Outsource ControllersHow Top Taxi/NEMT Companies in the UK Outsource Controllers
    To outsource controllers, it will take some due diligence to get the best arrangement for your firm. For context, 580 billion passenger kilometers were traveled in Great Britain in 2020 but that’s a 33% decrease compared to 2019. To compensate for this, a worthwhile cost saving measure adopted by the… Read more »
  • 5 Ways Taxi Companies in the United Kingdom Reduce Overhead Costs5 Ways Taxi Companies in the United Kingdom Reduce Overhead Costs
    Overhead costs are a necessary part of building a business, but if business owners aren’t careful, these indirect costs can quickly become a drain on business revenues. The post 5 Ways Taxi Companies in the United Kingdom Reduce Overhead Costs appeared first on Outsource with Pac Biz | Customer Support… Read more »
  • Podcast: Customer Service & Staffing Pain Points – Part 1Podcast: Customer Service & Staffing Pain Points – Part 1
    Contact Center Cactus Chat - For the first episode Eric and Jake talk about the Pac Biz story and how the company came to be. Listen now. The post Podcast: Customer Service & Staffing Pain Points – Part 1 appeared first on Outsource with Pac Biz | Customer Support &… Read more »
  • Outsourcing Customer Service for an E-commerce StoreOutsourcing Customer Service for an E-commerce Store
    One of the most commonly outsourced services is customer service. Outsourcing customer service allows you to get customer service experts who can help take care of your customers for you. The post Outsourcing Customer Service for an E-commerce Store appeared first on Outsource with Pac Biz | Customer Support &… Read more »
  • 3 Best Practices to Acquiring Corporate Transportation Clients3 Best Practices to Acquiring Corporate Transportation Clients
    When it comes to providing Corporate Transportation, building and maintaining a relationship with potential clients is key to success. Corporate clients can catapult growth exponentially for a personal transportation company. The post 3 Best Practices to Acquiring Corporate Transportation Clients appeared first on Outsource with Pac Biz | Customer Support… Read more »
  • 5 Pro Tips for Outsourcing Taxi Calls to a Contact Center5 Pro Tips for Outsourcing Taxi Calls to a Contact Center
    For startups or small to medium size taxi companies, outsourcing taxi calls to a contact center might be alluring, especially when you consider the savings growth boost. We’ll cover a profile of Pac Biz as what makes a good taxi contact center and some pro tips that will help you… Read more »
  • Remote Patient Care through Live Call & Chat Support (Healthcare Customer Support Outsourcing)Remote Patient Care through Live Call & Chat Support (Healthcare Customer Support Outsourcing)
    No matter the service you are offering, you have a responsibility to provide the patients you work with an experience that keeps them coming back or happy to refer you to others. The customer service you offer can make all the difference. The post Remote Patient Care through Live Call… Read more »
WordPress RSS Feed by Theme Mason