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Outsourcing in 2023 – What You Need to Know

Understanding What Outsourcing Is:

According to Investopedia, Outsourcing is a business practice of employing talent outside of a company. These workers perform services or produce goods that were intended to be fulfilled by the in-house employees of the business.

The main question is, why would companies choose to outsource business operations when they can just hire a dedicated team or person in-house? Let’s dive in.

How Outsourcing can Help Any Company

While the inexperienced may feel apprehensive about outsourcing some of their operations, hiring a worker outside of an in-house team can definitely bring forth benefits to a company in many ways.

Many of these advantages include:

  • Allocating costs and resources better
  • Improving productivity
  • Hiring masters in certain fields of work
  • Get a better insight into your overhead costs
  • Outperform competitors
  • Trimming out employment concerns

Here are Some Trends with Outsourcing this 2023

Flexibility & Adaptability

Many business owners are having difficulty with staffing, especially those industries that are seasonal or experiencing a major growth. Industries like eCommerce, transportation and others are feeling the challenges associated with high turnover and sub-par applicants. Outsourcing parts of their operations, like phone/chat customer service or dispatching can make all the difference in how they manage their peak seasons.

Pac Biz Contact Center Outsourcing provides customer support, patient support (HIPAA Compliant), dispatching, virtual assistants, and more! Easily add or remove agents as needed for seasonal peaks in business.

Finding Niche Talent

Your job as a business owner entails many responsibilities to keep your company running smoothly. Rather than waste valuable time and effort struggling to find employees (only to have them quit), smart business owners outsource parts of their operations to experts.

Pac Biz provides top performing, experienced agents to businesses dependent on the industry. Quality is monitored by consistent performance scoring and supervision.

Boost Potential for Startups & Small Businesses

There are many areas wherein small businesses can consider outsourcing, like accounting, IT, HR, and especially customer service. The biggest advantage of outsourcing for any business is the cost-effectiveness. Not only do companies save on high turnover costs, they can also save significantly when they no longer have to worry about the rising costs of minimum wage, equipment, health benefits, and more. This can be a major game changer for small businesses that need to maximize profit margins.

Pac Biz clients decreased their annual payroll costs over 50% when they transfer duties from in-house to Pac Biz agents. Some clients start hybrid (some in-house, some outsourced) and transition most of their call center operations completely to Pac Biz.

Highlighting Customer Experience & Fulfillment

The experience of a customer towards your brand is the differentiator this year. Providing excellent customer service is what gives you the competitive edge. Investing in a high quality customer support team through outsourcing can help you find the best people to improve your business’s customer experience.

Pac Biz agents are engulfed into a company culture that is supportive to personal and professional growth, while instilling the core value of family. We believe this is what makes our performance so spectacular. Our agents are highly aware of client goals and motivated to provide only the best service to their customers.

How Pac Biz Can Help

Pac Biz Contact Center Outsourcing was built on the idea of helping businesses thrive and grow. We are proud to have played a role in our clients success.

Since our solutions are scalable (with the ability to add 1-30 agents at a time) we’ve been able to help startups, established companies that are expanding or acquiring competitors, and everything in between.

Schedule a call with our team and learn more about what we can offer to help your company grow!

Eric Mulvin

Phoenix, Arizona, USA
Founder + CEO of Pac Biz

Let’s Get in Touch

Hi, I’m Eric Mulvin, founder and owner of Pac Biz, and we are happy to solve your transportation company’s pain points in customer support. We have contact center agents ready to serve your needs.

I am free to go over the potential that exists with making your booking and dispatching service company thrive through improved workflows and better management of support.

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