Three Ways Medical Businesses Use HIPAA-Compliant Call Centers
Healthcare providers and facilities have the responsibility of keeping patient data secure. Is it possible to outsource customer support, appointment setting, follow-up surveying, triage, and other tasks that might require HIPAA compliance?
How to Choose a HIPAA Compliant Call Center
A HIPAA Compliant Call Center is a call answering service provider that specializes in customer support for patients. Healthcare related businesses that might handle private patient information through phone, chat, or other platforms must only work with call centers or BPOs that are certified according to HIPAA standards by an accredited inspector and auditor. These standards are strict to protect the privacy of patients.
How Hospitals & Medical Offices Work With HIPAA-Compliant Call Centers
Medical offices may be hard-pressed for support staff. HIPAA-compliant call centers are here to help. Learn how to outsource customer support for medical businesses.