A Taxi Call Answering Service is a professional company that handles inbound customer bookings via phone, texts, chats, email or social media. Agents that work for taxi companies through Taxi Call Answering Services are also able to dispatch rides to contracted or employed drivers in real-time or manage reservations that need assignment.
As NEMT companies strive to meet the growing demands of the healthcare industry, many are turning to outsourcing as a solution.
Medical establishments struggle with accommodating the countless phone calls and chats coming in from patients, their families, providers, and others. When they are left unanswered or put on hold for long periods of time, it can diminish brand trust, and even affect health if answers are needed quickly. Can Medical Businesses Outsource Inbound Calls & […]
Healthcare providers and facilities have the responsibility of keeping patient data secure. Is it possible to outsource customer support, appointment setting, follow-up surveying, triage, and other tasks that might require HIPAA compliance?
A HIPAA Compliant Call Center is a call answering service provider that specializes in customer support for patients. Healthcare related businesses that might handle private patient information through phone, chat, or other platforms must only work with call centers or BPOs that are certified according to HIPAA standards by an accredited inspector and auditor. These standards are strict to protect the privacy of patients.
Medical offices may be hard-pressed for support staff. HIPAA-compliant call centers are here to help. Learn how to outsource customer support for medical businesses.