How Hospitals & Medical Offices Work With HIPAA-Compliant Call Centers

Looking to scale your operations immediately?

Pac Biz will help you get started easily. Enter your email to get a quote.

Patient and Provider Satisfaction Within Reach

HIPAA compliant business tools are essential for any business, institution, or organization handling sensitive patient data. 

Can hospitals, insurance companies, medical offices and facilities use call centers to outsource customer/patient support through phone, chat, email and more?  The answer is yes. Many medical related businesses and companies (probably many you’ve encountered) already do so with the help of HIPAA-Compliant contact centers or BPOs, like Pac Biz

 

Learn how Medical Businesses of all sizes benefit from outsourcing patient inquiries and support.

1. Address the Hiring Crisis

As of recently, there has been an unprecedented hiring shortage following the COVID pandemic. Establishments have struggled to find good workers and this goes for the medical industry as well. Companies large and small are unable to hire and retain employees as needed and have had to let customers and patients down due to lack of staffing. 

Considering calls pertaining to healthcare are of utmost importance, outsourced HIPAA-compliant call/contact centers and BPOs address this challenge, and have helped staffing needs for companies around the world.

2. Make Patient Management More Cost Effective

Oftentimes, medical staff that are highly trained and certified are left taking calls or emails that could be addressed by an entry level position or another staff member. They are essentially non-billable hours and it costs the company a lot more for their valuable time, when they’re working hours should be spent on higher level tasks.

 

This is why medical companies outsource tasks such as customer/patient points of contact for triaging or escalating, data entry, scheduling, and other tasks that can be done remotely.

3. Retain Patients

Losing patients due to missed or unanswered calls is a challenge that many medical companies face. People that could potentially use your medical services or products, likely move on when they are left without a timely response. 

To help with customer satisfaction, medical companies use call centers to follow up with patients, to schedule follow-up appointments, check in on how they’re doing after a procedure or medication, and more! 

4. Improve Quality

For any business, including medical related, there is the struggle of entry level employees, like phone and chat support staff that are oftentimes unmotivated and unreliable. Management catches them cutting corners and failing to do their job well. 

It is a headache to manage these personalities and it can be an uphill battle, when you are constantly struggling to hire, manage and motivate them to simply do their jobs.

This has driven medical businesses to outsource those entry level positions to a call center that specializes in taking calls, chat, email and more, like Pac Biz- who only hires experienced agents. Pac Biz agents are scored regularly, and have 5 points of support to keep them on track, motivated and striving for improvement. 

5. Save on Administrative / Overhead Costs

Outsourcing with HIPAA-compliant call centers saves businesses a significant percentage of their annual operating costs. Think about all of the effort, staff, equipment, and HR that goes into onboarding a new staff member. Not to mention the costs of the equipment, office space, electricity, internet, and benefits that may come with bringing on a new employee.

Now think about how this issue repeats itself every time someone quits (high turnover for entry level). Companies that are scaling operations struggle to hire 1 new employee, let alone 5-10, or 10-20 at once. This is where outsourcing with Pac Biz comes into play. 

Many businesses have turned to outsourcing for filling many positions that were once done in-house to compensate for the challenges mentioned. 

Pac Biz assists hospitals and medical offices to meet the health needs of patients by allowing them to focus on what they do best, and taking care of the rest.

HIPAA Compliance With Pac Biz

Pac Biz offers 24/7 HIPAA-Compliant support, working with medical offices and hospitals in The United States, United Kingdom, Canada and Australia in handling patient concerns and other requested tasks, at the highest level. We work with hospital process consultants, managers, medical business owners and provide medical product support.

Schedule a call and get a free demonstration.

Enjoying this blog? Share this on Social Media

Facebook
Twitter
LinkedIn
WhatsApp
Telegram
Pinterest

News & Updates

More from our Blog

  • Podcast: Growth and Success with NBL Superstar Kai SottoPodcast: Growth and Success with NBL Superstar Kai Sotto
    Contact Center Cactus Chat - For the first episode Eric and Jake talk about the Pac Biz story and how the company came to be. Listen now. The post Podcast: Growth and Success with NBL Superstar Kai Sotto appeared first on Outsource with Pac Biz | Customer Support & Call… Read more »
  • Customer Service Outsourcing: How Companies OffshoreCustomer Service Outsourcing: How Companies Offshore
    Running a successful business takes a special kind of drive and ambition. The post Customer Service Outsourcing: How Companies Offshore appeared first on Outsource with Pac Biz | Customer Support & Call Center | Phoenix, Arizona |Philippines. Read more »
  • Podcast: All Things Chocolate & the Customer ExperiencePodcast: All Things Chocolate & the Customer Experience
    Contact Center Cactus Chat - For the first episode Eric and Jake talk about the Pac Biz story and how the company came to be. Listen now. The post Podcast: All Things Chocolate & the Customer Experience appeared first on Outsource with Pac Biz | Customer Support & Call Center… Read more »
  • Podcast: Working with a Taxi Contact Center Part 2: Customer Challenges & Driver CallsPodcast: Working with a Taxi Contact Center Part 2: Customer Challenges & Driver Calls
    Contact Center Cactus Chat - For the first episode Eric and Jake talk about the Pac Biz story and how the company came to be. Listen now. The post Podcast: Working with a Taxi Contact Center Part 2: Customer Challenges & Driver Calls appeared first on Outsource with Pac Biz… Read more »
  • Podcast: Working with a Taxi Contact Center Part 1: Outsourcing Customer SupportPodcast: Working with a Taxi Contact Center Part 1: Outsourcing Customer Support
    Contact Center Cactus Chat - For the first episode Eric and Jake talk about the Pac Biz story and how the company came to be. Listen now. The post Podcast: Working with a Taxi Contact Center Part 1: Outsourcing Customer Support appeared first on Outsource with Pac Biz | Customer… Read more »
  • Podcast: Successful Outsourcing Part 2: Company ValuesPodcast: Successful Outsourcing Part 2: Company Values
    Contact Center Cactus Chat - For the first episode Eric and Jake talk about the Pac Biz story and how the company came to be. Listen now. The post Podcast: Successful Outsourcing Part 2: Company Values appeared first on Outsource with Pac Biz | Customer Support & Call Center |… Read more »
  • Podcast: Successful Outsourcing Part 1: What are Your Options?Podcast: Successful Outsourcing Part 1: What are Your Options?
    Contact Center Cactus Chat - For the first episode Eric and Jake talk about the Pac Biz story and how the company came to be. Listen now. The post Podcast: Successful Outsourcing Part 1: What are Your Options? appeared first on Outsource with Pac Biz | Customer Support & Call… Read more »
  • The Transportation Alliance’s Annual Mobilize Convention & Expo 2022The Transportation Alliance’s Annual Mobilize Convention & Expo 2022
    The Transportation Alliance Mobilize 2022 starts on Oct. 30 to Nov. 2! The post The Transportation Alliance’s Annual Mobilize Convention & Expo 2022 appeared first on Outsource with Pac Biz | Customer Support & Call Center | Phoenix, Arizona |Philippines. Read more »
  • Customer Service Week 2022 – Agents Giving Back to Their CommunityCustomer Service Week 2022 – Agents Giving Back to Their Community
    If you’re a customer service representative, whether you’re in financial, healthcare, insurance, retail, transportation, communications, education, non-profits, government agencies, and other industries, you matter. The post Customer Service Week 2022 – Agents Giving Back to Their Community appeared first on Outsource with Pac Biz | Customer Support & Call Center… Read more »
  • Podcast: Working from Home Part 2Podcast: Working from Home Part 2
    Contact Center Cactus Chat - For the first episode Eric and Jake talk about the Pac Biz story and how the company came to be. Listen now. The post Podcast: Working from Home Part 2 appeared first on Outsource with Pac Biz | Customer Support & Call Center | Phoenix,… Read more »
WordPress RSS Feed by Theme Mason