How Ecommerce Businesses Outsource Customer Support for Increased Returns

Looking to scale your operations immediately?

Pac Biz will help you get started easily. Enter your email to get a quote.

The eCommerce industry has come a long way since COVID-19 was first detected in late 2019. More and more businesses are shifting to selling their products and services online.

According to McKinsey & Company, 2030% of businesses moved online during the height of the pandemic. This has posed challenges for the industry, as more customers move their shopping habits online. eMarketer reports that brand loyalty has suffered due to supply chain disruptions, and it has become increasingly difficult to win back customers.

Now more than ever, quality customer support should be at the forefront of any eCommerce strategy to mitigate the challenges caused by the industry boom. 

How Do Ecommerce Businesses Outsource?

Processes & Tasks that can be Outsourced

The first step is identifying the processes and tasks that should be kept in-house, and ones that can be outsourced. Almost anything can be done by professional customer service agents and virtual assistants nowadays, but to keep things simple, focus on time-consuming or repetitive tasks that keep your business from innovating.

Here are some tasks that can be outsourced:

Opening Channels for Customer Engagement

Having only one channel for communication with customers means that you’re missing out on sales and increased brand loyalty. Most eCommerce companies that outsource look at BPOs that have multi-channel support: customer service through phone, email, and chat.

Social commerce is also an emerging trend to watch out for. Statista projects that, by 2025, social buyers will make up 5% of total eCommerce sales. Having experienced customer service agents handle your social media inquiries can boost your customer return rate.  

Best Practices for Ecommerce Outsourcing

A common problem for newly-online businesses is setting up customer relationship management (CRM) systems. Outsourcing is one of the best ways to circumvent these problems. A full-service BPO partner can help you:

  • Bring down overhead costs
  • Add a personal touch to your brand by having live agents communicate with your customers
  • Hire, train, and manage staff at no extra cost to you

Overall Benefits of Outsourcing​

The industry boom has also made it difficult to stand out among your competitors. This is why eCommerce businesses should focus on product, service, and brand development. Aside from being cost-effective, outsourcing can help you focus on these core functions, instead of spending time on small tasks. 

Pac Biz helps eCommerce businesses in the US, UK, Canada, and Australia build a more profitable business model with a customer experience-focused approach. See how we can help your business today »

Enjoying this blog? Share this on Social Media

Facebook
Twitter
LinkedIn
WhatsApp
Telegram
Pinterest

News & Updates

More from our Blog

  • Podcast: Growth and Success with NBL Superstar Kai SottoPodcast: Growth and Success with NBL Superstar Kai Sotto
    Contact Center Cactus Chat - For the first episode Eric and Jake talk about the Pac Biz story and how the company came to be. Listen now. The post Podcast: Growth and Success with NBL Superstar Kai Sotto appeared first on Outsource with Pac Biz | Customer Support & Call… Read more »
  • Customer Service Outsourcing: How Companies OffshoreCustomer Service Outsourcing: How Companies Offshore
    Running a successful business takes a special kind of drive and ambition. The post Customer Service Outsourcing: How Companies Offshore appeared first on Outsource with Pac Biz | Customer Support & Call Center | Phoenix, Arizona |Philippines. Read more »
  • Podcast: All Things Chocolate & the Customer ExperiencePodcast: All Things Chocolate & the Customer Experience
    Contact Center Cactus Chat - For the first episode Eric and Jake talk about the Pac Biz story and how the company came to be. Listen now. The post Podcast: All Things Chocolate & the Customer Experience appeared first on Outsource with Pac Biz | Customer Support & Call Center… Read more »
  • Podcast: Working with a Taxi Contact Center Part 2: Customer Challenges & Driver CallsPodcast: Working with a Taxi Contact Center Part 2: Customer Challenges & Driver Calls
    Contact Center Cactus Chat - For the first episode Eric and Jake talk about the Pac Biz story and how the company came to be. Listen now. The post Podcast: Working with a Taxi Contact Center Part 2: Customer Challenges & Driver Calls appeared first on Outsource with Pac Biz… Read more »
  • Podcast: Working with a Taxi Contact Center Part 1: Outsourcing Customer SupportPodcast: Working with a Taxi Contact Center Part 1: Outsourcing Customer Support
    Contact Center Cactus Chat - For the first episode Eric and Jake talk about the Pac Biz story and how the company came to be. Listen now. The post Podcast: Working with a Taxi Contact Center Part 1: Outsourcing Customer Support appeared first on Outsource with Pac Biz | Customer… Read more »
  • Podcast: Successful Outsourcing Part 2: Company ValuesPodcast: Successful Outsourcing Part 2: Company Values
    Contact Center Cactus Chat - For the first episode Eric and Jake talk about the Pac Biz story and how the company came to be. Listen now. The post Podcast: Successful Outsourcing Part 2: Company Values appeared first on Outsource with Pac Biz | Customer Support & Call Center |… Read more »
  • Podcast: Successful Outsourcing Part 1: What are Your Options?Podcast: Successful Outsourcing Part 1: What are Your Options?
    Contact Center Cactus Chat - For the first episode Eric and Jake talk about the Pac Biz story and how the company came to be. Listen now. The post Podcast: Successful Outsourcing Part 1: What are Your Options? appeared first on Outsource with Pac Biz | Customer Support & Call… Read more »
  • The Transportation Alliance’s Annual Mobilize Convention & Expo 2022The Transportation Alliance’s Annual Mobilize Convention & Expo 2022
    The Transportation Alliance Mobilize 2022 starts on Oct. 30 to Nov. 2! The post The Transportation Alliance’s Annual Mobilize Convention & Expo 2022 appeared first on Outsource with Pac Biz | Customer Support & Call Center | Phoenix, Arizona |Philippines. Read more »
  • Customer Service Week 2022 – Agents Giving Back to Their CommunityCustomer Service Week 2022 – Agents Giving Back to Their Community
    If you’re a customer service representative, whether you’re in financial, healthcare, insurance, retail, transportation, communications, education, non-profits, government agencies, and other industries, you matter. The post Customer Service Week 2022 – Agents Giving Back to Their Community appeared first on Outsource with Pac Biz | Customer Support & Call Center… Read more »
  • Podcast: Working from Home Part 2Podcast: Working from Home Part 2
    Contact Center Cactus Chat - For the first episode Eric and Jake talk about the Pac Biz story and how the company came to be. Listen now. The post Podcast: Working from Home Part 2 appeared first on Outsource with Pac Biz | Customer Support & Call Center | Phoenix,… Read more »
WordPress RSS Feed by Theme Mason