How to Outsource Call, Chat, and Email Response in Business

Looking to scale your operations immediately?

Pac Biz will help you get started easily. Enter your email to get a quote.

What is Outsourcing?

Outsourcing is the business practice of hiring a party outside a company to perform services or create goods that were traditionally performed in-house by the company’s own employees and staff. 

Outsourcing is a practice usually undertaken by companies as a cost-cutting measure. As such, it can affect a wide range of jobs, ranging from customer support to manufacturing to the back office.

Source: Investopedia

How do you start outsourcing and what are the factors that you will need to take into account before choosing the right company?

In-House Versus Outsourced

Outsourcing yields significant savings in overhead costs, allowing the freedom to allocate more budget towards reinvesting in business growth. In many cases, outsourced agents work directly with local teams as a normal extension of their departments. Any tasks that are able to be completed remotely can be outsourced.

 

Outsourcing also helps companies grow with ease, eliminating the hassle of hiring (especially when teams need to grow by 10+ people). The worst situation is when you finally find a good applicant, provide necessary resources for them to succeed, only to have employees that don’t last and must be replaced. From there the process restarts and this can be very costly in the long run. Any business owner will tell you the headache of high-turnover and how it can hold back scaling.

Hiring Woes Since COVID

The COVID-19 pandemic has presented unprecedented challenges for businesses and one unexpected issue many companies face is the difficulty in hiring entry level employees, and even higher level positions. 

Related Article:

Overwhelming Majority of Businesses Report Difficulty Hiring Workers and Retaining Existing Employees — US News

Read Article  »

What Services Do You Need?

You must determine whether outsourcing is the right fit for your business. What type of positions within your company can you fill remotely? Where are you seeing costly, high turnover rates? Here are some of the most commonly outsourced tasks:

  • Live Chat Support
  • Email Support 
  • Phone Support
  • Dispatching 
  • Appointment Setting 

How to Outsource

When you make the decision to outsource it’s important to know what qualities to look for:

  • Experienced Agents
  • Support Teams
    • Supervisors
    • Quality Team
    • Account Managers
    • Training Department
  • Compatible Core Values
  • Trustworthy References

Worry-Free Call, Chat, and Email Support With Pac Biz

Pac Biz is here to make sure that no calls go unresolved and no online queries or emails go unanswered. Pac Biz’s expert support representatives start with minimum 3 years experience, where they are provided all of the resources needed to succeed. They are trained at high standards, regularly scored for quality, with 5 points of support. We help you scale your business and expand profit margins through premium agents ready to complete necessary tasks.

 

Specializing in:

News & Updates

More from our Blog

  • Podcast: Working from Home Part 1Podcast: Working from Home Part 1
    Contact Center Cactus Chat - For the first episode Eric and Jake talk about the Pac Biz story and how the company came to be. Listen now. The post Podcast: Working from Home Part 1 appeared first on Outsource with Pac Biz | Customer Support & Call Center | Phoenix,… Read more »
  • Do’s & Don’ts of Outsourcing Customer SupportDo’s & Don’ts of Outsourcing Customer Support
    You know the old saying, “an ounce of prevention is better than a pound of cure”? It still applies these days and none more so in the field of outsourcing. And while trial and error is a necessary part of business, it’s better to learn from the mistakes of others… Read more »
  • Podcast: Work at Home: The Future of Working Remotely Part 1Podcast: Work at Home: The Future of Working Remotely Part 1
    Contact Center Cactus Chat - For the first episode Eric and Jake talk about the Pac Biz story and how the company came to be. Listen now. The post Podcast: Work at Home: The Future of Working Remotely Part 1 appeared first on Outsource with Pac Biz | Customer Support… Read more »
  • How Top Taxi/NEMT Companies in the UK Outsource ControllersHow Top Taxi/NEMT Companies in the UK Outsource Controllers
    To outsource controllers, it will take some due diligence to get the best arrangement for your firm. For context, 580 billion passenger kilometers were traveled in Great Britain in 2020 but that’s a 33% decrease compared to 2019. To compensate for this, a worthwhile cost saving measure adopted by the… Read more »
  • 5 Ways Taxi Companies in the United Kingdom Reduce Overhead Costs5 Ways Taxi Companies in the United Kingdom Reduce Overhead Costs
    Overhead costs are a necessary part of building a business, but if business owners aren’t careful, these indirect costs can quickly become a drain on business revenues. The post 5 Ways Taxi Companies in the United Kingdom Reduce Overhead Costs appeared first on Outsource with Pac Biz | Customer Support… Read more »
  • Podcast: Customer Service & Staffing Pain Points – Part 1Podcast: Customer Service & Staffing Pain Points – Part 1
    Contact Center Cactus Chat - For the first episode Eric and Jake talk about the Pac Biz story and how the company came to be. Listen now. The post Podcast: Customer Service & Staffing Pain Points – Part 1 appeared first on Outsource with Pac Biz | Customer Support &… Read more »
  • Outsourcing Customer Service for an E-commerce StoreOutsourcing Customer Service for an E-commerce Store
    One of the most commonly outsourced services is customer service. Outsourcing customer service allows you to get customer service experts who can help take care of your customers for you. The post Outsourcing Customer Service for an E-commerce Store appeared first on Outsource with Pac Biz | Customer Support &… Read more »
  • 3 Best Practices to Acquiring Corporate Transportation Clients3 Best Practices to Acquiring Corporate Transportation Clients
    When it comes to providing Corporate Transportation, building and maintaining a relationship with potential clients is key to success. Corporate clients can catapult growth exponentially for a personal transportation company. The post 3 Best Practices to Acquiring Corporate Transportation Clients appeared first on Outsource with Pac Biz | Customer Support… Read more »
  • 5 Pro Tips for Outsourcing Taxi Calls to a Contact Center5 Pro Tips for Outsourcing Taxi Calls to a Contact Center
    For startups or small to medium size taxi companies, outsourcing taxi calls to a contact center might be alluring, especially when you consider the savings growth boost. We’ll cover a profile of Pac Biz as what makes a good taxi contact center and some pro tips that will help you… Read more »
  • Remote Patient Care through Live Call & Chat Support (Healthcare Customer Support Outsourcing)Remote Patient Care through Live Call & Chat Support (Healthcare Customer Support Outsourcing)
    No matter the service you are offering, you have a responsibility to provide the patients you work with an experience that keeps them coming back or happy to refer you to others. The customer service you offer can make all the difference. The post Remote Patient Care through Live Call… Read more »
WordPress RSS Feed by Theme Mason