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Sample Calls

Pac Biz's high standards: Listen to Sample Calls

Pac Biz agents are expected to handle inbound and outbound calls at the highest standards. It starts with our human resources department, thoroughly interviewing and assessing potential agents with owners. From there, our training department puts the applicant through rigorous content and software testing and mock calls. About 60% of applicants make it through our challenging training orientation.

Our Quality Team

Pac Biz's Quality Team assesses Agent's performance on a weekly basis.

The Pac Biz Team Understands Balance. We develop a mutual respect between leadership & agents.

Our team truly works together. Our culture is about uplifting each other, and knowing that every single team member is important & matters. We stand by our agents and will do everything we can to provide them with the resources to perform at their highest potential.

Grow exponentially without compromising CX Quality.