Customer Service to Grow your business.
Pac Biz has built a reputation for high quality call center agents. We’ve accomplished this through a number of reasons:
24/7 Agent Availability
Pac Biz’ call center has the capability to take your business’ calls every hour, of every day of the year.
Agents require minimum of 3-5 years experience in English-Speaking call center.
Quality Team Preserves Excellence
Every Agent undergoes weekly call reviews and feedback to improve performance. (quality department included- at no cost to client)
Agents Use Any Software
Pac Biz’s Training Department works with your training protocols, or if one doesn’t exist we can help develop one.
Enterprise Grade Network
Redundant internet and power that is professionally managed by IT System Managers with around the clock internal monitoring and support.