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Outsourcing Benefits with Pac Biz: iCabbi Taxi Call Center Specialists

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Taxi Dispatches Made Easy With Pac Biz’s Specialists

The process of booking and dispatching in taxi companies requires a refined system in order to ensure a smooth flow of operations. It is typical for companies to hire entry level employees locally that not only lack the skills and motivation (making constant mistakes and being unreliable), but result in high turnover. This is why many taxi companies have turned to outsourcing for these particular services.

Pac Biz has a dedicated team of call center specialists trained in the iCabbi dispatch system.

Call Centers and iCabbi

iCabbi provides taxi companies with innovative solutions with cloud-based taxi technology, helping them grow in the process

Hiring and training a team of local support representatives can be unfavorable for a business in terms of costs, so working with an offshore call center that is partnered with iCabbi is the wiser option.

Aside from transportation dispatch companies, outsourcing customer support has since become a popular option for E-commerce businesses and medical establishments as well due in part to the amount they save in labor expenses as well as the quality of customer experience.

iCabbi Call Center Representatives at Pac Biz

Our iCabbi Taxi Agent training program is designed to train call center specialists to handle dispatches and booking via the iCabbi Transportation Platform with excellent attention to detail. Along with supervisors and account managers who have years of experience in providing call center support, our iCabbi agents will be able to take care of your dispatching needs with ease and precision.

Pac Biz’s Experience With Taxi Dispatching

Our business started out as a taxi company, supporting clients since 2016. Based in Phoenix, AZ, we’ve been working with taxi companies in the US, Canada, and the UK, taking on all kinds of challenges. We provide 24/7 support to all our clients, ranging from the biggest to the smallest at a fleet of 8 vehicles.

The Pac Biz Difference

Pac Biz helps you scale your business up to 400%, allowing you to focus on your core operations while we handle customer support for you with cost-effective solutions. Our agents have years of call center experience to better serve taxi customers with their needs 24/7, often outperforming their in-house counterparts.

Many companies trust Pac Biz for their outsourcing needs in taxi services. We’re only happy to continue to offer the services of our seasoned and highly-trained iCabbi call center specialists.

If you’re looking to outsource your taxi business with us, don’t hesitate to reach out to our team today!

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