Outsourcing Benefits with Pac Biz: iCabbi Taxi Call Center Specialists

Looking to scale your operations immediately?

Pac Biz will help you get started easily. Enter your email to get a quote.

Taxi Dispatches Made Easy With Pac Biz’s Specialists

The process of booking and dispatching in taxi companies requires a refined system in order to ensure a smooth flow of operations. It is typical for companies to hire entry level employees locally that not only lack the skills and motivation (making constant mistakes and being unreliable), but result in high turnover. This is why many taxi companies have turned to outsourcing for these particular services.

Pac Biz has a dedicated team of call center specialists trained in the iCabbi dispatch system.

Call Centers and iCabbi

iCabbi provides taxi companies with innovative solutions with cloud-based taxi technology, helping them grow in the process

Hiring and training a team of local support representatives can be unfavorable for a business in terms of costs, so working with an offshore call center that is partnered with iCabbi is the wiser option.

Aside from transportation dispatch companies, outsourcing customer support has since become a popular option for E-commerce businesses and medical establishments as well due in part to the amount they save in labor expenses as well as the quality of customer experience.

iCabbi Call Center Representatives at Pac Biz

Our iCabbi Taxi Agent training program is designed to train call center specialists to handle dispatches and booking via the iCabbi Transportation Platform with excellent attention to detail. Along with supervisors and account managers who have years of experience in providing call center support, our iCabbi agents will be able to take care of your dispatching needs with ease and precision.

Pac Biz’s Experience With Taxi Dispatching

Our business started out as a taxi company, supporting clients since 2016. Based in Phoenix, AZ, we’ve been working with taxi companies in the US, Canada, and the UK, taking on all kinds of challenges. We provide 24/7 support to all our clients, ranging from the biggest to the smallest at a fleet of 8 vehicles.

The Pac Biz Difference

Pac Biz helps you scale your business up to 400%, allowing you to focus on your core operations while we handle customer support for you with cost-effective solutions. Our agents have years of call center experience to better serve taxi customers with their needs 24/7, often outperforming their in-house counterparts.

Many companies trust Pac Biz for their outsourcing needs in taxi services. We’re only happy to continue to offer the services of our seasoned and highly-trained iCabbi call center specialists.

If you’re looking to outsource your taxi business with us, don’t hesitate to reach out to our team today!

News & Updates

More from our Blog

  • Podcast: Working from Home Part 1Podcast: Working from Home Part 1
    Contact Center Cactus Chat - For the first episode Eric and Jake talk about the Pac Biz story and how the company came to be. Listen now. The post Podcast: Working from Home Part 1 appeared first on Outsource with Pac Biz | Customer Support & Call Center | Phoenix,… Read more »
  • Do’s & Don’ts of Outsourcing Customer SupportDo’s & Don’ts of Outsourcing Customer Support
    You know the old saying, “an ounce of prevention is better than a pound of cure”? It still applies these days and none more so in the field of outsourcing. And while trial and error is a necessary part of business, it’s better to learn from the mistakes of others… Read more »
  • Podcast: Work at Home: The Future of Working Remotely Part 1Podcast: Work at Home: The Future of Working Remotely Part 1
    Contact Center Cactus Chat - For the first episode Eric and Jake talk about the Pac Biz story and how the company came to be. Listen now. The post Podcast: Work at Home: The Future of Working Remotely Part 1 appeared first on Outsource with Pac Biz | Customer Support… Read more »
  • How Top Taxi/NEMT Companies in the UK Outsource ControllersHow Top Taxi/NEMT Companies in the UK Outsource Controllers
    To outsource controllers, it will take some due diligence to get the best arrangement for your firm. For context, 580 billion passenger kilometers were traveled in Great Britain in 2020 but that’s a 33% decrease compared to 2019. To compensate for this, a worthwhile cost saving measure adopted by the… Read more »
  • 5 Ways Taxi Companies in the United Kingdom Reduce Overhead Costs5 Ways Taxi Companies in the United Kingdom Reduce Overhead Costs
    Overhead costs are a necessary part of building a business, but if business owners aren’t careful, these indirect costs can quickly become a drain on business revenues. The post 5 Ways Taxi Companies in the United Kingdom Reduce Overhead Costs appeared first on Outsource with Pac Biz | Customer Support… Read more »
  • Podcast: Customer Service & Staffing Pain Points – Part 1Podcast: Customer Service & Staffing Pain Points – Part 1
    Contact Center Cactus Chat - For the first episode Eric and Jake talk about the Pac Biz story and how the company came to be. Listen now. The post Podcast: Customer Service & Staffing Pain Points – Part 1 appeared first on Outsource with Pac Biz | Customer Support &… Read more »
  • Outsourcing Customer Service for an E-commerce StoreOutsourcing Customer Service for an E-commerce Store
    One of the most commonly outsourced services is customer service. Outsourcing customer service allows you to get customer service experts who can help take care of your customers for you. The post Outsourcing Customer Service for an E-commerce Store appeared first on Outsource with Pac Biz | Customer Support &… Read more »
  • 3 Best Practices to Acquiring Corporate Transportation Clients3 Best Practices to Acquiring Corporate Transportation Clients
    When it comes to providing Corporate Transportation, building and maintaining a relationship with potential clients is key to success. Corporate clients can catapult growth exponentially for a personal transportation company. The post 3 Best Practices to Acquiring Corporate Transportation Clients appeared first on Outsource with Pac Biz | Customer Support… Read more »
  • 5 Pro Tips for Outsourcing Taxi Calls to a Contact Center5 Pro Tips for Outsourcing Taxi Calls to a Contact Center
    For startups or small to medium size taxi companies, outsourcing taxi calls to a contact center might be alluring, especially when you consider the savings growth boost. We’ll cover a profile of Pac Biz as what makes a good taxi contact center and some pro tips that will help you… Read more »
  • Remote Patient Care through Live Call & Chat Support (Healthcare Customer Support Outsourcing)Remote Patient Care through Live Call & Chat Support (Healthcare Customer Support Outsourcing)
    No matter the service you are offering, you have a responsibility to provide the patients you work with an experience that keeps them coming back or happy to refer you to others. The customer service you offer can make all the difference. The post Remote Patient Care through Live Call… Read more »
WordPress RSS Feed by Theme Mason