As the global economy is recovering from the pandemic, many companies worldwide are now looking into outsourcing to cut costs. The truth is, outsourcing has been a big contributor to businesses’ ability to scale and grow with maximum profitability (even before the pandemic).
The question is: Why Do the US, UK, and Canadian Companies Outsource to the Philippines?
Decreased Overhead Costs
When a business outsources, they are relieved of the attached costs of hiring in-house. This includes:
- Hiring Costs (Job Postings, Interviews, etc)
- Training Costs (Staff for training, materials)
- Equipment Costs (Computers, phones, electricity, internet, etc)
- Benefits (Required by local laws)
- Turnover Costs (unemployment, disgruntled employees)
Better Customer Experience
In many instances, businesses are hiring entry level employees for customer support. Not only does this demographic lack experience, they are also more likely to quit (high-turnover) and make mistakes.
When working with Pac Biz for outsourcing customer support, the company’s existing training protocol is studied and clarified by Pac Biz Quality Assurance (QA) Team to develop their specific standards of performance.
Each month the QA Team randomly scores agent calls/chat/email, considering different factors like call duration, escalations, and more. Many clients are so impressed by the high standards Pac Biz agents are expected to perform that they request audits and scoring of their in-house Customer Service Representatives (CSRs).
Easy Onboarding
From start to finish, outsourcing with Pac Biz is easy. It starts with a meeting with our team based in Phoenix, Arizona. Services, processes and billing are explained. Then, clients are assigned an account manager and training supervisor – who will set up all integrations and get your agents working at a clear standard. Our team works directly with every client to ensure satisfaction.
Pac Biz Solves the Same Problem for Many Companies
The headache of hiring and managing customer support representatives (CSRs) is the same across many industries. By signing up with Pac Biz, your business is provided with the opportunity to grow, keeping performance at a consistent high quality, further consequenting in improved customer satisfaction.
Pac Biz is trusted by small-medium sized enterprises throughout the United States, United Kingdom, and Canada (expanding to Australia) to provide customer support services at the highest level. Our clients save significantly in annual payroll costs when outsourcing with Pac Biz.
