Pac Biz is a inbound call company, based in Phoenix, AZ, USA, with agents in Dumaguete, Philippines.

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Solutions for High Costs of Entry Level Employees

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Solutions for High Costs of Entry Level Employees

Pac Biz Premium Call Center Services helps business around the World SCALE by outsourcing agents with ease.

Many first-time business owners struggle with recruiting talented customer service agents, and opt for entry-level ones. Recruitment alone is costly, if we factor in the cost of human resource personnel. Training agents before they get to work also comes with a hefty price tag, so employers usually mitigate costs by lowering wages. However, this may prove more costly in the long run. Minimum-wage agents have lower motivation and higher turnover rates. They eventually quit, and the cycle starts over again. How are some business owners able to avoid this problem?

Digging Deeper

Recruitment, training, and salaries – the cost of retaining employees doesn’t stop here. To keep your employees motivated, you have to invest in their welfare and professional development. That means investing in company events, health insurance, professional training, and bonuses. Of course, not every company can afford this. Core functions alone, like product or service development, marketing, etc., are already hard to maintain. To solve this, many successful companies turn to outsourcing.

Experienced Agents

Business process outsourcing is one of the most popular ways to mitigate company costs, especially when you’re starting out. But let’s look beyond costs for a minute – what about your customers? Would they be able to have a better customer experience with outsourced agents? The answer is yes – if you know where to look.

The Philippines, dubbed as the “BPO capital of the world,” has a skilled workforce, and most of the population are able to speak English from childhood. It’s one of the best places to outsource if you want your company to provide the best customer experiences.

Pac Biz agents are evaluated weekly, monthly, quarterly and yearly, in order to assess and improve agents’ performance.

Outsourcing with Pac Biz

As one of the leading outsourcing companies in Dumaguete City, Philippines, we only hire experienced and skilled agents in order to ensure the quality of service. 

Our agents go through extensive training before stepping into the production floor. This is to make sure they know the company they’re representing inside-out. To keep our agents motivated, they are also well-supervised by team leaders and account managers. Performance is tracked daily, weekly and monthly, and agents are rewarded based on how well they perform. 

To minimize downtime, we’ve invested a lot in our IT and backup infrastructure. Our IT personnel are also ready to assist agents with any technical problems any time of day. All this, at no extra cost to our clients.

Scaling your business is important if you want to stay in the game. Schedule a meeting with Kelsey in our New Accounts Department, and let’s get to work!

Interested in Call Center Services for your GROWING COMPANY?

Schedule some time today to learn more about Pac Biz by filling out this form. We look forward to working with you!

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Meet the Owners of Pac Biz

Eric Mulvin
Bob Grunstein
About Pac Biz:

Pac Biz is a 24/7 quality focused call center ran from Phoenix, Arizona but operated out of Dumaguete, Philippines. With over 145 staff and growing, Pac Biz provides support for transportation companies, ecommerce companies and solar companies. Pac Biz provides a dedicated on site account manager, a quality team, 24/7 supervisors, a training team and active US ownership to build long term relationships with our clients.

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Need help?

If you ever identify areas that need human help, we have an office full of talented, hard working staff who can professionally fill those gaps in your customer experience and make sure your customers are getting the support they need so they can keep coming back and spending money with your business year after year.

Our goal is to help companies grow so you can hire more staff locally in your community. I would also be happy to jump on a call with you to help find ways to use Pac Biz agents to fill those gaps if you need help.

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Premium Call Center Agents

Get the best Philippine- outsourced customer service representatives, with Pac Biz. Our agents are professionally trained, & are held at the highest standards.

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