VIDEO: Why Taxi Companies Love Working with Pac Biz
Client Testimonial – Why Taxi Companies Love Working with Pac Biz (Summary)
Without a personal vehicle, getting around East London streets might be a challenge for anyone. Les Chapman has always been giving South London a professional, fast and efficient taxi solution thus making Data Cars East London’s largest minicab company. Together with the growth of his business, are limitless calls and inquiries from clients and drivers. Data Cars needed the manpower to take these calls.
Growing Pains: Problems with Staffing
For 18 months, Les tried to solve this problem by trying to recruit call-takers. But he was faced with a major hurdle. “Cost was not the major one, I think it was the problems of staff in the UK. We recruited non-stop and we couldn’t just get anybody,” Les said. He needs a solution provider that is at par with the services he offers. For many taxi companies, the same problem arises when they reach a certain point of growth. To keep up with the demand, many companies turn to off-shore call centers for help.
Not Just About Cutting Costs
After getting a tip from a colleague, Les reached out to Pac Biz to onboard the support department of his business. It’s just about cutting costs. Outsourcing enables companies to focus on their services, rather than taking on the tedious process of recruitment. Pac Biz was able to hire and train call-takers without difficulty, effectively lifting the burden from Data Cars’ UK staff.
Dedicated, Happy Support Staff
Pac Biz invited Les for a site tour in our main office in Dumaguete Philippines. During the tour, Les observed how flexible and professional Pac Biz employees are. “It is quite interesting to watch how professional it is here…the call takers are happy to deal with the people in the UK,” Les said. “We haven’t got to put up with the problems with the staff here so we sort of have passed that problem over,” he added. Eric then laughingly responded, “Were happy to take it!” Pac Biz has been working with Les since September and continues to support the business until now.
Want to learn more? Pac Biz’s company founders value open communication with potential clients. Schedule a 15-minute meeting today with co-founder Eric Mulvin today. Or, fill up the form below to get in touch with our team.
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Meet the Owners of Pac Biz
About Pac Biz:
Pac Biz is a 24/7 quality focused call center ran from Phoenix, Arizona but operated out of Dumaguete, Philippines. With over 145 staff and growing, Pac Biz provides support for transportation companies, ecommerce companies and solar companies. Pac Biz provides a dedicated on site account manager, a quality team, 24/7 supervisors, a training team and active US ownership to build long term relationships with our clients.
If you ever identify areas that need human help, we have an office full of talented, hard working staff who can professionally fill those gaps in your customer experience and make sure your customers are getting the support they need so they can keep coming back and spending money with your business year after year.
Our goal is to help companies grow so you can hire more staff locally in your community. I would also be happy to jump on a call with you to help find ways to use Pac Biz agents to fill those gaps if you need help.
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