Enhancing Patient Services: Healthcare Call Center Outsourcing Companies
As well as continually improving on the medication and care they give patients, healthcare providers find smart new ways to give patients these services efficiently.
Outsource Support to HIPAA Compliant Answering Service
The CDC describes the Health Insurance Portability and Accountability Act or HIPAA, as a federal law for healthcare professionals to uphold.
Three Ways Medical Businesses Use HIPAA-Compliant Call Centers
Healthcare providers and facilities have the responsibility of keeping patient data secure. Is it possible to outsource customer support, appointment setting, follow-up surveying, triage, and other tasks that might require HIPAA compliance?
How to Choose a HIPAA Compliant Call Center
A HIPAA Compliant Call Center is a call answering service provider that specializes in customer support for patients. Healthcare related businesses that might handle private patient information through phone, chat, or other platforms must only work with call centers or BPOs that are certified according to HIPAA standards by an accredited inspector and auditor. These standards are strict to protect the privacy of patients.
Why Medical Businesses Should Outsource Customer Support
With more and more industries resorting to outsourcing for numerous reasons, it’s no surprise that even healthcare businesses are jumping in on the method. If you’re the business owner of a healthcare service, there are benefits to outsourcing certain parts of your operations.