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Transportation Companies: The Need for Dynamic Solutions

Transportation Companies: The Need for Dynamic Solutions

How Outsourcing Solutions Work for Transportation Business

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Many transportation companies have invested a lot in technology in matters of operations. What you might not know is that there is a service that utilizes technology that could save you significantly in costs for customer support. As times are difficult during the pandemic, many transportation companies are looking into outsourcing to reduce costs.

Improving Productivity Through Outsourcing

Having a transportation specific contact agency that knows how to manage and assist drivers & customers, among other aspects of the business is useful for any transportation company. By outsourcing customer support for calls, email, social media, dispatch, and more, transportation companies are able to focus on developing their local team to work on more significant tasks that bring in money like sales and marketing.

Industry-Specific Advances

Industry-specific technologies used by companies like Pac Biz, that provide outsourcing services to transportation companies can add value to the business. Working with Pac Biz, which provides services & technologies to transportation companies worldwide can make all the difference in your quality & overhead costs. Reports on call performance (quality assurance) and regular audits on agents can be at your fingertips when working with Pac Biz. This allows data to be accessed in understandable formats, giving insight on a firm’s performance as a whole.

Flexibility

Pac Biz provides flexible plans to further accommodate any transportation company’s needs. Catering to individual company needs, Pac Biz offers monthly packages (based on the number of calls), part-time or full-time dedicated agents. Our training department works with your team to make the transition a breeze. Any service with Pac Biz includes 24/7 IT monitoring, account managers, supervisors, and more!

Join other transportation companies from the US, UK, and Canada by outsourcing today. Now is the time to address the high costs of entry-level employees that are currently taking your calls. We’ve saved transportation companies hundreds of thousands in annual payroll costs (training, management, benefits, turnover), allowing more room in their budgets to invest in vehicles, marketing and more outsource to help manage operations accordingly. Outsourcing provides viable solutions for transportation companies in areas such as customer service, data entry, and bookings, among others. Take advantage of the solutions that Pac Biz has for your transportation company.

Pac Biz Has Solutions for Your Transportation Company

As the world is currently going through a crisis, now is the time to restructure your business and take a deeper look into what it will take for your transportation business to not only survive, but thrive. Take this opportunity to learn more about what is holding your business back, and how you can adjust operations to improve your profitability.

Outsourcing with us will afford you premium solutions for your transportation company. Our inbound taxi customer service agents are ready to serve you 24/7, with managers, supervisors, and quality assurance experts included at no extra cost. Increase your profits by avoiding typical local employee costs- hiring, training, benefits, and turnover costs.

 

 

Hi, I’m Kelsey and I work with clients to develop a plan that caters to their needs. Let’s talk about how Pac Biz can help your business grow! I can also put you in touch with Pac Biz owners (Based in Phoenix, AZ) and our current clients for referrals.

 

Schedule a meeting with Kelsey at Pac Biz. 

Sign up with Pac Biz today!.

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About Pac Biz:

Pac Biz is a 24/7 quality focused call center ran from Phoenix, Arizona but operated out of Dumaguete, Philippines. With over 145 staff and growing, Pac Biz provides support for transportation companies, ecommerce companies and solar companies. Pac Biz provides a dedicated on site account manager, a quality team, 24/7 supervisors, a training team and active US ownership to build long term relationships with our clients.

Meet the Owners of Pac Biz

Bob Grunstein

HAVING A HARD TIME, & NEED SOMEONE TO TALK TO?

Are you or someone you know negatively affected by the pandemic? Pac Biz developed the Voice Impac Hotline to connect those impacted with our agents that have also been affected as their accounts have been suspended. Both callers and agents benefit emotionally, and  donations go straight to aide suspended Pac Biz agents.

HEAR FROM OUR FOUNDER

Eric Mulvin, founder of Pac Biz, tells the story of how he came up with Voice Impac to give back during such a difficult time. He explains the notion of connecting those impacted by the pandemic. While lending an ear to people who need someone to talk to, Pac Biz call agents working on accounts that have been suspended, due to the COVID-19 pandemic, are able to generate funds through GoFundMe.

Need help?

If you ever identify areas that need human help, we have an office full of talented, hard working staff who can professionally fill those gaps in your customer experience and make sure your customers are getting the support they need so they can keep coming back and spending money with your business year after year.

Our goal is to help companies grow so you can hire more staff locally in your community. I would also be happy to jump on a call with you to help find ways to use Pac Biz agents to fill those gaps if you need help.

Do You Like This Article?

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