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Business Audit: Addressing Costly Call Answering and Dispatching SOPs

Where did your ROI go?

With over 32,000 taxi companies in the United States alone, it can be hard to keep up with the competition. But are you really getting enough from your ROI or are you spending too much on costly call answering and dispatching SOPs? Time for some business auditing!

It’s common for successful businesses and even startup ones to do business audits to know how well they’re performing. This is especially true for businesses that are starting to develop efficient Standard Operating Procedures or SOPs.

Top Expenses for Taxi Companies

When it comes to call answering and dispatching, many taxi companies share the same challenges with their expenses.


When you need people to answer calls for you and do taxi dispatching, direct hiring personnel might not always be the wise choice. Many companies end up spending too much on new hires since most of them are inexperienced and might require training and other preparatory steps in making sure they can get the job done right.


Training personnel often leads to additional costs since you may have to let new hires go through a probationary period. It means you get to pay them regular rates when you’re not even getting enough productivity. After the training period, there is also no assurance that they’ll meet with your SOPs and whether or not they are fit for the job.

Call Answering and Dispatching support
Call Answering and Dispatching Strategies and Services

Managing Team

Direct hiring personnel for call answering and dispatching also requires a number of additional workforce. Since you are expanding your internal unit, you may also need to secure a managing team that will oversee your personnel and make sure that you get the right services that you need.


Another additional expense you might want to consider is the equipment. Your team cannot function without the right resources and you don’t want to compromise the quality of your daily business by not investing in your equipment.


Utilities will always be a part of any business venture most especially if you have your own set of employees to manage and run on a daily basis. You might not feel it at first but in the long run, all the costs for your company’s maintenance unit will eventually add up at your expense.

Health Benefits

Hiring your own direct personnel for call answering and dispatching may offer you with your much needed human resources but you might also be required to spend more on their benefits. These include health benefits and facilities to name a few.

Do you know the hidden cost of Low-Quality Taxi Call Centers?

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How Companies Address the High Costs on Call Answering and Dispatching SOPs

One of the best solutions companies to address these concerns on high costs is outsourcing labor force for call answering and dispatching. This is extremely helpful when you are outsourcing from trusted companies that are proven and tested to provide quality services according to the specific needs of your business.

All your expenses on hiring and training will be covered since you are already getting pre-qualified agents who have years of experience in the field. You can also maximize your contact center’s managing team to help you guarantee that you are getting the quality of services you deserve. Customer Service Outsourcing also eradicates your need for equipment costs, utilities, benefits and other facilities.

chat services

Choosing the Right Dispatch Call Center for Your Company

When looking for the right dispatch call center for your company, there are a few things you need to bear in mind if you want to ensure that you are getting the services that you need. The common services these companies provide include:

  • 24/7 Booking
  • Dispatching
  • Phone Support
  • Text Support
  • Chat Support
  • Email Support
  • Social Media Support
  • Advanced Customer Service
  • and More!

Why Choose PacBiz?

Many companies trust Pac Biz Outsourcing for call taking, dispatching, and other customer support services. At Pac Biz, we make sure we put the needs of your customers first in order to provide a stronger foundation of trust and confidence.

We will help you grow your profit margin by up to 400% with our growing network of taxi companies around the United States, Canada, United Kingdom, and Australia. We do 24/7 customer support with an excellent team of highly qualified professionals and client relations experts.

Eric Mulvin

Phoenix, Arizona, USA
Founder + CEO of Pac Biz

Let’s Get in Touch

Hi, I’m Eric Mulvin, founder and owner of Pac Biz, and we are happy to solve your transportation company’s pain points in customer support. We have contact center agents ready to serve your needs.

I am free to go over the potential that exists with making your booking and dispatching service company thrive through improved workflows and better management of support.

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