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Canada is large and is home to over 38 million people. In every Canadian city, small or large, there is a need for transportation. This has resulted in the development of taxi, medical (NEMT), limo, and many other variations of service in the industry.
Although there have been many challenges that have come over the last decade, with the emergence of rideshare apps like Uber or Lyft or the global pandemic, COVID-19, to name a few, private transportation providers have been resilient.
How Has the Taxi and Transportation Industry in Canada Adapted?
Are You Looking for a Taxi Call Center
You Can Trust?
Investing in Technology
In today’s age, our society has been accustomed to accessibility of many services on a digital platform, like through the internet or through a mobile app. To survive as a service company in transportation, the strong prevail.
Offering the best customer experience, with the easiest modes for booking, can make all the difference in edging out the competition. Customers expect ride service companies to have the original booking options through phone while also having other options like chat, website, and mobile app booking. Make sure to choose the right taxi operations system and software that integrates with vehicle GPS live tracking. There are many options that can work with small fleets and provide the essential features, without breaking the bank.
Cut Costs to Boost Profitability
The most important factor to not only keep your doors open, but to push growth is maximizing your profitability. This can be achieved by addressing what parts of your business can be outsourced.
There are two main aspects of taxi/transportation businesses that can be outsourced for not only significant decreases in overhead and employee costs but also provide your customers and drivers with better experiences.
These two factors that taxi companies worldwide are outsourcing for better profitability include: Customer Support and Ride Dispatching to Taxi Contact Centers.
By outsourcing these departments, taxi companies are able to eliminate the hassles of hiring/firing/retraining customer support employees (high turnover). When you work with an outsourcing company, like Pac Biz Contact Center Outsourcing, you are able to work with a dedicated team with years of experience in the industry, at a fraction of the cost of locally hired applicants. You get better service for your customers, which leads to growth in business and leads to further expanding your number of remote support and dispatch agents.
Many taxi companies opt for the hybrid route, where they work with some local staff and some outsourced working as an extension of the team. Oftentimes, outsourced support agents can outperform their counterparts in Canada — and we see transportation companies turn their entire call center operations to outsourced partners, like Pac Biz.
Pac Biz Contact Center Outsourcing works with cab companies in Canada, United States, and the United Kingdom to take calls, chats, email, dispatching, and more.
Working with a reputable contact center for outsourcing customer support and dispatching allows owners to focus on growth and client bases or demographics that yield the best results — for example seeking corporate accounts, senior or medical transportation accounts.
Canada Trusts Pac Biz Outsourcing for Customer Support & Dispatching
It can be an overwhelming journey to decide on outsourcing. Whether you are currently outsourcing and want a better quality partner, or are completely new to the outsourcing world, working with Pac Biz is a smooth process, with American ownership you can trust.
Schedule time with Pac Biz’s fearless leader and founder, Eric Mulvin (based in Phoenix, Arizona, USA) to learn more about how we help taxi companies all over the world grow through quality remote dispatching and booking services. Learn about the Canadian clients we work with and how the process of outsourcing support and dispatch actually works.
Let’s Get in Touch
Hi, I’m Eric Mulvin, founder and owner of Pac Biz, and we are happy to solve your transportation company’s pain points in customer support. We have contact center agents ready to serve your needs.
I am free to go over the potential that exists with making your booking and dispatching service company thrive through improved workflows and better management of support.