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How the eCommerce Industry has Grown through Outsourcing Support

The Impact of Outsourcing Support on Online Businesses

Recent market trends in the contact center outsourcing market show that 95% of organizations value customer service as an essential part of brand loyalty, and 72% of customers find that live chat has been an effective way of communicating with a business.

These numbers show that outsourcing support has become a key to virtually every successful business globally. Some of the most commonly outsourced services include customer support.

Outsourcing this type of solution allows businesses to tap into agencies like Pac Biz that have customer service experts that are specially trained to handle certain tasks in their respective industries.

The Need for a Structured Contact Center

While outsourcing manufacturing has been known to many, outsourcing customer support and any other remote work such as data entry, calling vendors, and verifying supply can help in boosting a business’s productivity.

  • Hit target profits
  • Succeed faster
  • Conquer your market

E-commerce companies have also shown immense growth, and with this comes the need for a structured outsourcing contact center that requires agents to operate at a high standard. In addition, you’ll also see a decrease in your overhead costs when you opt to outsource non-essential tasks.

call center agent
Call center agents

The Pac Biz Standard

We go above and beyond when it comes to taking care of our employees and clients. That’s why we always work with our core values in the center of our operations: compassion, family, respect, teamwork, personal growth, professionalism.


When it comes to e-commerce, our main goal is to bridge the gap between brands and their customer base. We’ll help you prepare for off-shore support, cloud-based phone systems, and remote accessibility.

Find out what’s best for your business today, and schedule a free discovery call with us.

Eric Mulvin

Phoenix, Arizona, USA
Founder + CEO of Pac Biz

Let’s Get in Touch

Hi, I’m Eric Mulvin, founder and owner of Pac Biz, and we are happy to solve your company’s pain points in customer support. We have contact center agents ready to serve your needs.

I am free to go over the potential that exists with making your company thrive through improved workflows and better management of support.

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