Outsourcing Benefits: Core Values for Shared Success
Family, compassion, respect, teamwork, and personal growth stand tall. These values aren’t just ideals; they’re the cornerstone of trust, shaping successful businesses.
Customer Service Week: Pac Biz is a Great Place to Work!
In an industry where we’ve become accustomed to customer inquiries being answered conveniently and efficiently, and where customer experience has become top priority, it’s easy to forget the amazing people behind this important role.
UK Transportation: How a Taxi Contact Center Cuts Costs
As a transportation company owner or operations manager, it’s clear that there are many challenges associated with hiring, specifically the customer’s main points of contact in booking agents, controllers, and drivers.
4 Benefits of Outsourcing Customer Support through Remote Agents
Remote Work isn’t anything new, but it is something that’s sustainable now. The traditional model is that agents go to the office. But Remote Contact Center Agents work anywhere with their own equipment.
Customer Service Week 2022 – Agents Giving Back to Their Community
If you’re a customer service representative, whether you’re in financial, healthcare, insurance, retail, transportation, communications, education, non-profits, government agencies, and other industries, you matter.
Call Answering Services for Businesses Looking to Outsource Customer Experience
Nearly every business nowadays is affected by how customers experience their services and products. Calls or contact made by customers to seek resolution of their issues and how you respond can mean the difference between building or ruining your company’s reputation.
Automated Chatbots vs Live Human Support: How Do They Compare?
When it comes to services that are most commonly outsourced, we can look no further than in the customer service sphere. Here, we compare the use of automated chatbots, live (human) support services, and how outsourcing plays a role.
How Ecommerce & Retail Businesses Prepare for the Holiday Surge
The holidays are fast approaching. This means that retail outlets and online stores are preparing for the surge in customer purchase, inquiries, complaints, and more.
Choosing a Call Center: Risk Assessment in Outsourcing
Top companies are turning to outsourcing for customer support, especially with the difficulties of hiring locally. Like a lot of aspects in business, the decision to utilize outsourcing is a big step, so it’s understandable to have a lot of concerns.
Five Valuable Traits to Look for in Hiring a Customer Service Representative
Customer service is an important component of your business considering they are a major point of contact between your customers or clients with your brand. It’s essential that you hire the most qualified and most suitable customer service representatives for the job.
5 Customer Service Lessons from Taxi Call Agents at Pac Biz
Since we have been handling inbound calls for taxi companies since 2012, we have heard lots of stories from clients on the performance of taxi call center agents from other call centers.
