Although the emergence of rideshare companies has turned the transportation industry upside down, many taxi companies have been growing, and even new ones have been able to succeed in spite of challenges.
Unfortunately, many cab companies have not been so lucky, and have either had to downsize dramatically or completely go out of business, with most selling their fleets to the strong survivors. What is causing such a divide where some thrive and some fold up and wither away?
There are many steps that the thriving transportation companies are taking, that others fall short. A major factor is analyzing data and reports regularly concerning their finances, performance of the different moving parts of the business like call answering, dispatching, pricing, and more.
What kind of reporting should my taxi company be aware of?
Profitability analysis
Performance analysis
- Considering your costs, what are you making versus your expenses?
- What areas are you able to reduce costs?
- Are you having trouble with staffing/high turnover?
- Marketing ROI – should you invest more?
- Are customers happy with your booking process?
- Call/Chat quality
- Are drivers happy with your dispatching process?
- Are you able to keep corporate clients happy?
Asking the right questions on a regular basis keeps your business focused on appropriate and attainable goals.
What are top transportation companies doing that I’m not?
If you’re running a transportation business in the United States, Canada, the UK, or Australia it’s important to know the basic tips and tricks that have been proven to drive success worldwide. The most obvious goal in maximizing your profitability is to cut costs while maintaining or improving your service.
The secret sauce is outsourcing customer support and dispatching to specialized call or contact centers that cater specifically to the transportation industry. But not all contact centers are the same. When exploring your options for outsourcing, working with the wrong company can be extremely detrimental to your business. The worst mistake companies can make is to work with a call center merely on the fact that they are the cheapest.
There are endless disadvantages of outsourcing with the cheapest outsourcing company including their low reliability, low quality, frequent turnover, and worst of all you could be supporting a company that mistreats, underpays agents with high stress and pressure.
Don’t make that mistake. There is a reason they are dirt cheap and your savings may be more harmful than helpful for all parties involved. The best way to outsource customer support for your taxi company is to work with a company you can trust, with an experienced track record within the industry.
Pac Biz Taxi Contact Center Outsourcing, or Pac Biz for short, works with taxi companies globally with clients throughout the United States, Canada, the United Kingdom, and expanding to Australia. Cab companies and non-emergency medical transportation (NEMT) companies are able to cut payroll costs (especially considering the rising minimum wage) by either switching their complete call center and dispatching to Pac Biz or creating a hybrid system with a few local agents paired with outsourcing.
Taxi company owners and operations managers breathe a sigh of relief after starting with Pac Biz, with high standards in training, quality and ease of adding more agents as you grow. We take pride in providing a motivating and positive culture for our valued agents, where we provide everything possible to optimize success.
Our Core Values
Compassion. Family. Respect. Teamwork. Personal Growth. Professionalism.
Not only do you get the usual benefits of outsourcing with us but Pac Biz also goes above and beyond in taking care of its employees. Pac Biz holds an annual employee satisfaction survey (ESS) that gathers important metrics.
How does this benefit your business? One of the disadvantages of other providers is that they have a high attrition rate that disrupts the everyday operations of the client’s business. Not with Pac Biz. With us, our employees grow and are heard.
This benefits our clients since our employees’ experience and familiarity with client processes and practices only grows since they stay with us and ensure that there’s continuity and flow in day-to-day operations.
Pac Biz Taxi Contact Center Outsourcing is American owned with operations in The Philippines. Open communication with American team as well as account management at contact center is what sets us apart from the rest. Your agents are supervised and act as an extension of your team. We are proud to have a high retention rate with many of our clients working with the same Pac Biz agents for years.
Connect with our team today and learn about how we’ve helped taxi companies of all sizes around the world. We handle call and chat support as well as high level dispatching for small fleets to fleets up to 500+ vehicles.
