Revolutionizing the Transportation Industry with Philippine-Based Customer Service and Satisfaction
In the fast-paced world of transportation, achieving excellent customer service and satisfaction is paramount.
Transportation Solutions: Boosting Profits with Taxi Money Mastery & Outsourcing
The taxi industry faces a mix of challenges and opportunities, from increased competition to changing customer preferences.
Private Offshore Agents & Controllers for UK Taxi Companies
As the transportation industry throughout the United Kingdom is recovering from the global pandemic, business owners and operations executives are continually searching for ways to optimize their business operations budget.
How Do Taxi Companies Grow? Expanding into New Territories & Acquisitions
Operating a company, especially a transportation company, requires constant attention to recognize new opportunities.
How Top Taxi/NEMT Companies in the UK Outsource Controllers
To outsource controllers, it will take some due diligence to get the best arrangement for your firm. For context, 580 billion passenger kilometers were traveled in Great Britain in 2020 but that’s a 33% decrease compared to 2019. To compensate for this, a worthwhile cost saving measure adopted by the top private NEMT (non-emergency medical transportation) and taxi companies is to outsource controllers.
How Data & Reports Can Improve Taxi Operations in US, Canada & UK
Although the emergence of rideshare companies has turned the transportation industry upside down, many taxi companies have been growing and even new ones have been able to succeed in spite of challenges.
Offering Chat Booking and Support via Taxi Call Centers
Inexpensive, proactive, immediate — these are only a few of the advantages that chat support and booking hold when it comes to carrying customer experience and, in turn, conversion rates.
How Cab Companies Leverage Growth through Taxi Contact Centers
Volatile customer preferences are driving almost every industry to adapt quickly to change and technological innovations. Among these changes include transportation companies, with more and more companies now seeking multi-channel support for its efficiency and cost-effectiveness.
3 Best Practices to Acquiring Corporate Transportation Clients
When it comes to providing Corporate Transportation, building and maintaining a relationship with potential clients is key to success. Corporate clients can catapult growth exponentially for a personal transportation company.
5 Pro Tips for Outsourcing Taxi Calls to a Contact Center
For startups or small to medium size taxi companies, outsourcing taxi calls to a contact center might be alluring, especially when you consider the savings growth boost. We’ll cover a profile of Pac Biz as what makes a good taxi contact center and some pro tips that will help you make the right choice.
Streamline Taxi Business: Outsourcing Call & Chat Support
Transportation companies all over the world have adapted countless times over, being hit with so many challenges in the last decade. From the birth of rideshare apps, to the global pandemic — transportation company owners and operators have survived, and have actually thrived in spite of the significant obstacles.
5 Customer Service Lessons from Taxi Call Agents at Pac Biz
Since we have been handling inbound calls for taxi companies since 2012, we have heard lots of stories from clients on the performance of taxi call center agents from other call centers.
