Transportation and E-commerce Outsourcing Solutions
Outsourcing for businesses in The United Kingdom (UK) has become popular for certain industries, namely Transportation and E-commerce. These companies have benefited financially and from improved workflow by outsourcing and are steadily increasing outsourcing operations in the last decade.
Cost Savings
For the most part, companies outsource because they want to save on costs, particularly those relating to labor. They find that they can further maximize their profit margins by avoiding onsite employees, instead opting to work with outsourcing companies that provide specialists and agents at a substantially lower rate. UK companies no longer have to hire their own in-house customer service representatives, or other positions as a result.
- No Equipment Costs
- No Benefits Costs
- No Turnover Costs
Difficulty With Entry-Level Employees
Another aspect of why UK E-commerce and transportation companies outsource is that they don’t have to deal with having to hire and train entry-level workers. The recruitment, hiring, and training process puts a lot of strain on a company’s revenue stream, but with agents and specialists ready at an outsourcing company, this problem is easily solved.
Outsourced Team Members are:
- Motivated
- Experienced
- Trained
- Supervised & Managed
- Audited for Quality Control
- Act as Extension of Local Team
Better Performance
It’s easier for UK transportation and E-commerce companies to scale with the help of an outsourcing partner with agents who are able to provide quality customer support. For most outsourcing companies, especially call/contact centers, customer experience is at the forefront of their services, requiring well-trained and experienced agents who are available to serve 24/7. As mentioned previously, entry-level local hires yield high turnover, can also make many mistakes, and lack empathy and customer service skills necessary to deal with your customers.
*Please note these standards in outsourcing are representative of Pac Biz agents. Other companies may not adhere to these requirements.
What Tasks Do Transportation and E-Commerce Companies Outsource?
Transportation Companies
- Customer Booking
- Vehicle Tracking
- Customer Concerns
- Dispatching
- Voice, Chat, Email, Social Media Support
E-Commerce
- Customer Inquiries
- Customer Orders
- Inventory Management
- Data Entry
- Voice, Chat, Email, Social Media Support
Why Customer Experience Matters
For outsourcing companies like Pac Biz, the whole objective is to ensure a positive customer experience, understanding the vitality it holds to the success of the business.
How companies value and handle customer experience will have a lasting impact on customers, making or breaking their loyalty and establishing your brand identity. This is why it’s better to outsource customer service to those who have the expertise.
Guide to Measuring, Assessing & Executing Goals in Customer Experience (CX) →
What Makes a Good Outsourcing Company?
There are factors to consider when choosing an outsourcing company as a UK business. The best outsourcing companies provide data driven services, where the outsourced agents’ performance is assessed and scored, backed by numbers (call times, surveys, other factors). At times Quality Assurance (QA) support auditing can yield better performance from outsourced agents when compared to their counterparts, and companies request scoring of all employees to optimize performance.
Make sure you can trust the company. If the company is based overseas, especially in a 3rd world country, it’s important to make sure you are getting the service you pay for, you can trust them with access to your customers’ or clients’ contact information, and that you do not get scammed by some company that is not legal in their country. It is recommended that you work with a company ownership or concrete ties in the United States, Canada, United Kingdom, or Australia.
Outsourcing to the Philippines is top choice for businesses in the US, UK, Canada, & Australia. This is due to the fact that English is required in the education system in the Philippines, and empathy/compassion is ingrained in the Culture as well – serving beneficial when dealing with customer support inquiries.
Outsourcing for Efficient & Cost-Effective Manpower – Tweak Your Biz
Fun Fact: In many instances, Pac Biz agents outperform local counterparts and clients request call scoring/audits from our Quality Assurance (QA) Team.
Outsource With Pac Biz
Pac Biz works globally to help companies scale, addressing customer service concerns for taxi and transportation, E-commerce, and more. UK companies can take advantage of outsourcing benefits with Pac Biz for 24/7 customer support agents to help push growth and cost-effectiveness.Â
Customer service, e-commerce support, transportation dispatching, and data entry, among others, are at the forefront of what we specialize in, here at Pac Biz.
To get started, contact Pac Biz now.
