Transportation companies all over the world have adapted countless times over, being hit with so many challenges in the last decade. From the birth of rideshare apps, to the global pandemic — transportation company owners and operators have survived, and have actually thrived in spite of the significant obstacles.
Streamlining Operations
The best way to make your transportation business efficient is to audit your operations and processes. The worst way to lose money in the business is to constantly spend time, money, and effort into tasks that can be outsourced. The most successful companies in the transportation industry are constantly assessing their operations and the cost effectiveness of each department.
There’s a trend that taxi cab and medical transportation owners are identifying in their operation concerning their customer support teams, who are the first point of contact for many customers, and also their dispatching, which are the drivers’ resource for getting rides.
Outsourcing Support & Dispatch for Making Room in Budget
The most difficult part of running a taxi business is finding the right representatives to provide customers and drivers with a great experience. These support and dispatch positions are increasingly more challenging to fill and retain, as it is typically an entry-level job with high turnover rates.
Instead of pouring more money into hiring, interviewing, onboarding and starting the cycle all over again — taxi companies use outsourcing to remote contact centers that specialize in the transportation industry, like Pac Biz Taxi Contact Center Outsourcing.
When working with Pac Biz, clients are provided with dedicated agents that come with account management, IT support, quality assurance (QA) scoring, advanced equipment, and trained backup agents (in case you need to grow, someone calls in sick, no-shows, and more).
Outsource to remote agents that perform: call answering, live chat, email support, dispatching for taxi & non-emergency medical transportation (NEMT) companies.
Do You Own a Taxi or NEMT Company?
If you’re a taxi company or non-emergency medical transportation (NEMT) company and you’re interested in maximizing your profitability through outsourcing parts of your operation, we’re here to help. Pac Biz agents are experienced in the transportation industry in the United States, United Kingdom, and Canada (expanding to Australia).
Schedule a demo with Pac Biz founder and owner, Eric Mulvin, and get the low-down on what outsourcing has done for our transportation industry clients. Our high standards in training and execution are why we’ve grown over the years, and our clients’ continued growth acts as a testament to why you should choose Pac Biz Contact Center Outsourcing.
