What is a Taxi Call Answering Service?
A Taxi Call Answering Service is a professional company that handles inbound customer bookings via phone, texts, chats, email, or social media. Agents that work for taxi companies through Taxi Call Answering Services are also able to dispatch rides to contracted or employed drivers in real-time or manage reservations that need assignment.
Outsourcing Taxi Calls & Dispatching
Growing your transportation company’s support needs cost-effectively in-house can be a challenge when minimum wage is on the rise and quality employees are few and hard to find.Â
As demand increases, missed calls and long wait times for customers trying to book a ride results in unhappy customers and drivers, which can lead to loss in loyalty or losing good workers.
Taxi and transportation operations teams are challenged with the task to continually hire and supervise entry-level support staff (high-turnover position), while maintaining standards and cost-effectiveness.
For this reason, transportation companies all over the world are outsourcing their customer support and dispatching to taxi dispatch call centers, like Pac Biz.
Tasks a Taxi Dispatcher Call Center Take On:
- Dispatching
- Scheduling
- Phone Support
- Text Support
- Chat Support
- Email Support
- Social Media Support
- More!
Where Do You Start?
When you need a taxi call answering service, how do you know what is the right taxi dispatch call center for your company?
- Experienced in Transportation Industry Outsourcing
- Quality AssuranceÂ
- Customer Experience (CX) Experts
- Works with Your Dispatch System
Pac Biz Works With Taxi Transportation Companies
For call center services, dispatching, and other services for transportation, Pac Biz assists taxi companies in The United States, Canada, United Kingdom, and Australia in handling customer support, 24/7. With the help of Pac Biz, you’re able to grow your profit margin by up to 400% all while offering an excellent customer experience.
If you’re interested in working with Pac Biz, contact us.
