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Having multiple channels of real-time communication has proven to be successful in increasing sales and scaling operations for taxi transportation companies in the UK, US, Canada, and Australia.
This is largely because both businesses and customers have been looking to phones more than ever as a means to stay connected, market, and do countless other things that have made doing business easier and more accessible.
Taxi Chat & Texting
For businesses that rely on prompt and regular communication with their audience, it’s high time to invest in text message and chat marketing to help grow your company.
SMS and live chat present a fantastic opportunity for your business to communicate with current and potential customers in a way that’s habitual and immediate.
When you opt to invest in a text- and chat-based solution, your taxi business can become a better and more convenient option.
Here’s more about streamlining your taxi business by outsourcing call and chat support.
How Contact Centers Help with Taxi Chat
That’s where outsourcing comes into play. With Pac Biz, you get experienced agents and support teams with their own supervisors and account managers, making live support easier with customer service agents that can answer complex questions and queries.
Agents are also more versatile in answering texts and chats, making dispatching faster and more accurate — plus, allowing your communication between your company and customers to have a more genuine feeling that technology today just cannot duplicate.
The Pac Biz Advantage
From dedicated account managers, quality assurance, and 24/7 IT support, you can have it all and more with Pac Biz. On top of that, we also accept all dispatch systems, or we can develop one that will work for both our training department and your protocols.
And with our multi-channel support, you can stay engaged with customers on various platforms to make sure that no calls go unresolved and no texts or online queries are left unanswered.
Learn more about our taxi call answering services and contact us today to get started.
Let’s Get in Touch
Hi, I’m Eric Mulvin, founder and owner of Pac Biz, and we are happy to solve your transportation company’s pain points in customer support. We have contact center agents ready to serve your needs.
I am free to go over the potential that exists with making your booking and dispatching service company thrive through improved workflows and better management of support.