Offshoring Customer Support with an American Owned Contact Center You Can Trust
Pac Biz Contact Center Outsourcing is led by Arizona native, Eric Mulvin while operating overseas in The Philippines & Mexico.
Eric has partnered with companies in various industries in The United States, Canada, The United Kingdom, and more to provide premium quality customer support services. This includes phone, chat, email, social media and other customer points of contact.
What are the benefits of working with a contact center that is American owned?
Easy, clear lines of communication:
Pac Biz clients know they can reach Pac Biz owner Eric, the management team, account managers, and their account’s remote agents with ease.
High level performance:
Offshore operations are held to standards expected in The US, with the goal of exceeding those expectations instilled in company culture.
Agents are valued and provided positive work environments:
Company culture is what sets our agents apart from the rest. Our respect and investment into our employees’ satisfaction, mental well being, and personal growth is a big reason our agents stay long-term. Businesses can encounter problems with ethical treatment of outsourced workers, but never with Pac Biz. Agents become an extension of your business and we encourage clients to treat them as so.
“Outsourcing is cost-effective, but should never be unethical or compromise quality.” - Eric Mulvin
Trust: Working with entities where ownership is not clear, and decisions are made without clear communication or delayed responses – it can be stressful to lend your trust to them.
Frequently Asked Questions (FAQs) about outsourcing with Pac Biz
Many questions arise when looking to outsource customer support, and you deserve to have them answered. Please go through our interactive FAQ video to learn more about how outsourcing works with Pac Biz. Owner and founder, Eric Mulvin, provides insight into the most commonly asked questions about outsourcing.
