iCabbi Dispatch & Call/Chat Answering Services
iCabbi is a modern dispatch and call/chat answering service tailored to the needs of taxi and private hire companies. It’s designed to help businesses streamline their operations, boost efficiency, and enhance the customer experience.
Features of iCabbi
Advanced Dispatch System
Enables companies to manage their fleets in real-time. This powerful system has a range of tools and features to enable operators to assign jobs to drivers, track vehicle locations, and monitor driver performance. Its highly intuitive user interface also provides automated dispatch features, helping operators save time and reduce errors.
Call & Chat Answering Services
Allows taxi and private hire companies to handle large volumes of customer inquiries efficiently. By providing a dedicated phone line for customers, iCabbi's call answering service connects them to a team of highly trained operators who can assist with booking, fare estimates, and other queries. Similarly, the live chat channel is an excellent way for customers to communicate with operators and get answers quickly.
Other Tools & Integrations
These tools are designed to improve operational efficiency. For example, the driver app is a user-friendly platform that allows drivers to manage their schedules, track earnings, and communicate with dispatchers. The system also integrates with third-party services such as payment processors and accounting software to simplify administrative tasks.
How Pac Biz Can Help
Through Pac Biz, assigning an outsourced, dedicated iCabbi Taxi Specialists that helps taxi companies with their chat/call answering services, has many benefits. With its years of providing call center outsourcing services, taxi and transportation companies can streamline their operations and enhance their customer experience. By outsourcing their iCabbi call/chat answering services to Pac Biz’s highly trained professionals, taxi and transportation companies can focus on their core operations while enjoying the benefits of improved customer service, increased operational efficiency, and reduced costs.
Overall, iCabbi is an indispensable tool for any taxi or private hire company seeking to improve its operations and provide exceptional customer service. With its advanced dispatch system, efficient call and chat answering services, and other tools and integrations, iCabbi can help businesses save time, reduce costs, and enhance customer satisfaction.
