Ecommerce: A Growing Industry in Outsourcing
The rise of the internet has led to a boom in consumers looking online for everything from clothes or groceries, to products we never thought could be bought online such as vehicles or even homes. Because the expectation of convenient shopping experiences is now ingrained into our culture, the ecommerce world will continue to grow as demand increases.
According to the Census Bureau, the total ecommerce sales was at an estimate of $1,034.1 billion. 14.6 percent of 2022 overall sales come from ecommerce sales.
Ecommerce Customer Support
Online retail sales mean more customers calling, chatting, or emailing businesses for returns, purchases, questions and more. When reaching a certain threshold, ecommerce business operations teams and owners realize operating support agents in-house is just not cost effective. You got into business to sell your products, not run a call center.
Remote workers
In recent years, remote work has become more popular than ever before. With the rise of digital technologies and the COVID-19 pandemic, businesses of all sizes are embracing remote work arrangements as a means of achieving greater flexibility, productivity, and cost-effectiveness. For eCommerce businesses, remote workers can play a crucial role in improving operations and driving growth. In this article, we will explore some of the benefits and best practices for using remote workers in eCommerce operations.
Benefits of Using Remote Workers for eCommerce Operations
Increased Quality
With remote workers, eCommerce businesses can tap into a global talent pool and hire individuals with specialized skills and expertise, regardless of location. This allows businesses to access a wider range of talent, particularly in areas where local talent is scarce.
Cost Savings
Skilled remote workers located overseas have lower salary requirements and can save businesses money on office space, equipment, and other overhead costs. Additionally, eCommerce businesses can save money on shipping and handling costs by using remote workers to fulfill orders from their own homes.
Improved Productivity
Remote workers tend to be more productive than their in-office counterparts, according to multiple studies. This is likely due to the fact that they have more control over their work environment and are less distracted by office politics and other workplace distractions.
Best Practices for Using Remote Workers in eCommerce Operations
Establish Clear Standards and Expectations:
It’s important to set clear expectations for remote workers from the beginning. This includes outlining their responsibilities, performance metrics, and communication protocols. It’s also important to establish regular check-ins and feedback sessions to ensure that remote workers stay on track.
When you work with Pac Biz Contact Center Outsourcing, your remote agents act as an extension of your local team. Clients expectations and standards are calibrated during the onboarding process.
Leverage Technology:
eCommerce businesses can use technology tools to make remote work more seamless and productive. This includes using project management software, communication platforms, and collaboration tools to keep remote workers connected and engaged. Routing calls and chats in today’s age is easier than ever.
Prioritize Communication:
Agents from Pac Biz are scored for performance by quality assurance, where supervisors can coach, and account managers check in with clients to get feedback and ensure satisfaction.
Foster a Collaborative Culture:
Despite working remotely, eCommerce businesses can foster a collaborative culture by creating opportunities for remote workers to connect with each other and with in-office employees. This can include virtual team-building activities, social events, and cross-functional projects.
Outsource to Remote Agents at Pac Biz Outsourcing
Using remote workers for ecommerce operations can provide numerous benefits, including increased flexibility, cost savings, improved productivity, and increased agility. To ensure success, eCommerce businesses should establish clear expectations, leverage technology tools, prioritize communication, and foster a collaborative culture. By following these best practices, eCommerce businesses can build a strong remote workforce that drives growth and success in the digital age.
Connect with our team and see why ecommerce businesses in The United States, Canada, The United Kingdom and Australia trust American owned Pac Biz for English and Spanish speaking customer support answering service.
