How Pac Biz’s Internal Policies Shape Our Customer Interactions
Outsourcing vs in-house is one of the crucial decisions that companies face.
Outsourcing Benefits: Core Values for Shared Success
Family, compassion, respect, teamwork, and personal growth stand tall. These values aren’t just ideals; they’re the cornerstone of trust, shaping successful businesses.
Hiring Tips: Maintaining an employee-centered culture and putting mental health first
Building a team you can trust to scale your business is near impossible in today’s hiring climate. Businesses in most industries are struggling to hire fast enough and are operating understaffed or are lowering their standards against their will with less than desirable applicants. Not only that, many are feeling the stress of high turnover which diminishes their efforts.
Customer Service Week 2022 – Agents Giving Back to Their Community
If you’re a customer service representative, whether you’re in financial, healthcare, insurance, retail, transportation, communications, education, non-profits, government agencies, and other industries, you matter.
Do’s & Don’ts of Outsourcing Customer Support
You know the old saying, “an ounce of prevention is better than a pound of cure”? It still applies these days and none more so in the field of outsourcing. And while trial and error is a necessary part of business, it’s better to learn from the mistakes of others instead of racking up extraneous costs.
Wild About Nature Challenge: Pac Biz Employees Reconnect, Revitalize, and Reflect
Connect With the Natural Environment for a Healthier Life Spending time in nature, regardless of how long you do so, will definitely have an impact on you, both physically and mentally. Living in the city can take a toll on anyone and people often take nature for granted, even though they’re hardly exposed to it. […]
How a Customer-Centric Culture Improves Your Bottomline
You may be wondering: what’s in it for a company to have an organization that centers itself around the many customers that it serves? The truth: when companies ignore customer value in favor of being product-centered, they end up organizing around their services to maximize expertise. This is good and all, but they miss investing in strategies that […]
Best Ways to Improve Employee Retention
WHY COMPANIES STRUGGLE WITH EMPLOYEE RETENTION Recruiting employees should be in the same weight as retaining them. What many business owners & managers often overlook is the difficulty that comes with hiring & retaining employees, especially at the entry-level. Having huge employee turnover rates puts any company at risk – apart from losing talent, it […]
Christmas, the Pac Biz Way
We may be call agents by day (or many by night), but last week, the Pac Biz staff came together right before Christmas and celebrated the holidays after a hard earned year of working hard and growing in Dumaguete. After doing a poll with the staff, they decided on a classic “Black” themed Christmas party, […]
